Registered Manager

• Manage the safety and quality of the business
• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care
• Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
• Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

• Attend external meetings and represent the service in a positive manner
• Participate in the growth and development of the business
• This list is not exhaustive and from time to time you may be required to undertake additional duties
• We will provide full training in line with regulatory requirements

• Caring and compassionate towards people in need of care and support
• Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice
• Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives
• Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
• Excellent time keeper and reliable
• Professional, smart appearance

• Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice
• Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice
• Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
• Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification
• Understanding of systems to maintain confidentiality in relation to customers, staff and the business
• Knowledge of health and safety matters in relation to homecare services and risk management
• Knowledge of how to recognise abuse and safeguarding procedures

• Willingness to work flexibly and to keep knowledge and skills up to date.
• Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure
• Full drivers licence with no more than 6 points and Class 1 business insurance
• Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

• Experience of managing the delivery of social care services as a registered manager
• Train the trainer qualifications
• Knowledge of business management
• Tendering and bid writing

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