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For Companies At a Glance
- Tasks: Answer calls, manage communication, and support office operations in a healthcare setting.
- Company: Join EMCAS, a values-driven organisation focused on quality care and independence.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a friendly team.
- Qualifications: 1 year of receptionist experience preferred; healthcare background is a plus.
- Other info: Flexible role with opportunities to collaborate and grow within the team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for one Receptionist to join our team. The successful candidate will be able to work from Louth.
About Us
At EMCAS, our ethos is driven by a shared vision with our service users. We are committed to supporting independence, ensuring that home is where the heart is, and creating a safe, friendly environment where people can thrive in their own homes. We pride ourselves on delivering high-quality care with a person-centred approach and expect nothing short of excellence from our dedicated team.
We are looking for a compassionate and professional Receptionist to join our dynamic team and help us continue to provide outstanding care to our clients.
Job Overview
As the Receptionist at EMCAS, you will play a pivotal role in supporting the coordination and management teams, ensuring smooth office operations, and facilitating clear communication between various departments. Your primary duties will involve answering calls, relaying information to the appropriate coordinators and management, and performing administrative tasks to assist with the delivery of high-quality care. Your role will be vital in ensuring that our team operates efficiently and continues to provide exceptional service to our clients.
Shifts
Full time, 37.5 hours per week
Monday to Friday
Key Responsibilities
- Answering Calls and Managing Communication: Handle incoming calls, direct inquiries to the appropriate coordinators and management, and take clear messages when necessary.
- Data Entry and Administrative Support: Assist with updating and maintaining databases, spreadsheets, and client records in line with company policies.
- Recruitment Support: Assist with the recruitment process for Care Workers, including scheduling interviews and coordinating with the Quality Manager.
- Document Management: Maintain files for both clients and staff.
- Meeting Support: Take minutes during office-based meetings, ensuring accurate and timely documentation.
- General Office Duties: Assist with day-to-day office tasks, including handling emails, messages, and other administrative responsibilities as required.
- Collaboration and Flexibility: Work closely with the coordinators and management team to ensure efficient service delivery and take on additional responsibilities as needed to support office operations.
Skills and Qualifications
- Experience: A minimum of 1 year of Receptionist experience is preferred. A background in healthcare or experience working with healthcare professionals is highly desirable.
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and Mail).
- Communication Skills: Excellent written and verbal communication skills.
- Organisational Skills: Strong ability to plan, organise, and prioritise workload.
- Adaptability: Flexible, adaptable, and able to work well under pressure.
- Customer Service: Friendly and confident, with a customer-centric approach to both internal and external communication.
- Team Player: Able to work both independently and collaboratively as part of a dynamic team.
- Desirable: Safer recruiting training and experience with DBS applications is a plus.
Why Join Us
- Be part of a values-driven organisation that prioritises quality care and a person-centred approach.
- Work in a supportive and friendly environment where your contributions are valued.
- Competitive salary and benefits.
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Receptionist employer: HealthJobs4U Ltd
Contact Detail:
HealthJobs4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EMCAS. Understand their values and how they support independence. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact. So, practice answering calls and relaying information clearly. Maybe even role-play with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Whether it's keeping track of appointments or maintaining records, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get all the latest updates about the role and our company!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous receptionist roles and any relevant healthcare experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing excellent customer service and how you align with our values at EMCAS. Let us know why you want to join our team!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to showcase your written communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at HealthJobs4U Ltd
✨Know the Company Inside Out
Before your interview, take some time to research EMCAS. Understand their ethos, values, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, communication is key. Prepare examples from your past experience where you successfully handled calls or managed inquiries. Be ready to demonstrate your verbal and written communication skills during the interview.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Think of specific instances where you've managed multiple tasks or maintained records efficiently. Be prepared to discuss how you prioritise your workload and stay organised under pressure.
✨Emphasise Your Customer Service Approach
Since the position involves interacting with clients and staff, be ready to talk about your customer service philosophy. Share examples of how you've provided excellent service in previous roles and how you handle challenging situations with a friendly attitude.
