Care Manager in Maidstone

Salary: £30,000 - £35,000 DOE

Working Week / Hours: 40 hours per week

Location: Maidstone, Kent (required to travel around Kent to service user premises)

About Us

Continuity of Care Services Ltd is a family‑run domiciliary and complex care provider based in Maidstone, supporting clients across Kent. We are passionate about delivering compassionate, person‑centred care that enables individuals to live on their own terms. Our ethos, “Your Time, Your Team, Your Life”, encapsulates our commitment to providing personalised care that allows our clients to live their lives to the fullest.

The Role of a Care Manager

As the Care Manager, you will lead the team of care professionals to deliver exceptional care and support services. You will be responsible for the operational running of the Care Department, act as a liaison between clients, families, care providers, and healthcare professionals, and work collaboratively to develop care plans, monitor delivery, and advocate for the well‑being of clients. The role will be critical in ensuring overall satisfaction and positive outcomes.

• Work closely with the Care Coordinator and Field Care Supervisor to ensure appropriately skilled cover and support for families.
• Assist with recruitment and interviews.
• Coordinate with the Registered Manager, Senior Clinical Manager and General Manager to develop a high‑quality private domiciliary and complex care service for the local area.
• Oversee compliance with relevant legislation and regulatory requirements, and take responsibility for mock inspections and CQC inspections.
• Ensure policies and procedures are adhered to by all employees.
• Promote the highest standards of care with a focus on person‑centred care; carry out care planning and risk assessments.
• Continuously review and improve processes to ensure the most effective and efficient service.
• Effectively manage complaints and incidents, conduct investigations, and use findings to initiate improvements.
• Involve in disciplinary investigations & meetings following company policy when required.
• Ensure relevant reports are forwarded to relevant bodies.
• Promote a positive culture in the office and in the field.
• Conduct spot checks, staff supervisions and annual appraisals.
• Collaborate with the Training Manager to assess and maintain up‑to‑date training requirements.
• Act as a primary point of contact for clients and families, providing support and advocacy.
• Provide guidance and inspiration to the care team.
• Network locally to build partnerships and attend professional conferences.
• Perform any other duties as requested by the GM, Registered Manager, Senior Clinical Manager or Company Directors.

Expected Responsibilities

• Must be willing and prepared to undertake care calls as required, including morning, evening, and weekend visits.
• Upon successful completion of care package assessments, the senior staff member will often be key to the workforce.
• The role offers a clear progression pathway towards becoming a Registered Manager, for the right candidate.
• Participate in the on‑call rota, shared with the wider team.

Experience and Qualifications of a Care Manager

• Professional qualification – working towards or achieved Level 5 in Health and Social Care.
• Relevant experience in Health and Social Care.
• Excellent communication and interpersonal skills.
• Previous experience in a management position.
• Ability to work proactively and handle complex situations with professionalism and empathy.

Advantages of Joining our Team

• Fully funded and paid training and access to our training academy.
• Blue light card subscription covered by us.
• Opportunities to take any Health and Social Care qualifications.
• £500 refer‑a‑friend scheme (terms & conditions apply).
• 24/7 counselling and support.
• Meet & greet and shadow shifts to help settle into your new role.
• Opportunities to speak with our Mental Health First Aiders.
• Annual saving scheme.
• EPA Programme (Smart Clinic).
• Annual charity events.
• Pension scheme with The People’s pension.
• Flexible working hours and local work available.
• Company phone.

Important Note

Due to the nature of the role and our operational requirements, applicants must hold a valid driving licence and have access to a vehicle insured for business use.