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- Tasks: Manage care services and coordinate CareAngels for optimal client support.
- Company: Guardian Angel Carers, dedicated to delivering quality care.
- Benefits: Competitive salary, on-call bonuses, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your coordination skills.
- Qualifications: Experience in care coordination or management is preferred.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 28000 - 30000 £ per year.
PAY: £28,000-£30,000 (Depending on experience) + £100 per on-call weekend (£1200 annually)
RESPONSIBLE TO: Deputy Care Manager
JOB PURPOSE
To manage all aspects of future and day-to-day planning, to ensure smooth care service delivery.
WORK HOURS
40 hours per week plus on-call duties as per the office rota (one weekend in four on-call, one evening/morning per week on call).
MAIN DUTIES
- Optimally allocate CareAngels based on skills, availability, experience and client needs to deliver the best quality care and support to each of our clients.
- Organise CareAngel rotas to minimise travel between clients and ensure guaranteed hours are allocated, where necessary.
- Respond efficiently to day-to-day changes in client care needs and CareAngel availability, communicating professionally to all concerned.
- Accurately record all changes to scheduled visits in a timely manner to ensure clear visibility and full traceability.
- Maintain accurate and professional written communication.
- Monitor all relevant aspects of the care management system.
- Remain hands-on in the field by attending scheduled care visits.
- Undertake on-call duties as per the office colleague rota.
ACTIVITIES
MONTHLY
- Manage holiday and bank holiday planning process.
- Feedback to Operations Manager and Registered Manager regarding concerns or recommendations for process improvements.
WEEKLY
- Future planning of rotas.
- Ensure rotas are planned 4 weeks in advance.
- Maintain trackers to identify upcoming capacity constraints and recruitment needs.
- Ensure guaranteed hour CareAngels have the correct number of hours.
- Complete Return to Work forms for all colleagues on sick leave.
- Welcome new colleagues.
- Meet and greet new colleagues during their training.
- Book shadow visits and communicate with new colleagues.
- Add new CareAngel availability on OTH.
- Other planning tasks.
- Update the Operations Manager on branch care hours capacity.
- Update Recruitment Manager on recruitment needs.
- Update CareAngel availability.
- Manage CareAngel holiday requests.
- Email client rotas.
- Notify CareAngels of finalised rotas.
- Follow up with clients on service suspend.
- On-call duties as per rota.
DAILY
- Monitor One Touch Health to ensure no missed visits, medications or tasks.
- Care Coordination.
- Manage CareAngel sickness and cover unallocated visits.
- Respond to rota change requests e.g. cancellations, time changes, ad-hoc extra visits.
- Communicate and confirm rota changes with clients and CareAngels.
- Colleague profile changes.
- Amend digital tasks and medication on OTH as required.
- New client enquiries.
- Take new client enquiries and complete enquiry form.
- Send brochures by post/email.
- Book assessments with Registered Manager and/or Client Advisor.
- Follow up accordingly on all enquiries as required.
Other
- Support Office with non-urgent tasks e.g. placing orders for PPE, stationery etc., organising post, add CareAngel contact details to on-call phone.
- Work in accordance with the policies, procedures and philosophy of Guardian Angel Carers.
- Contribute to a healthy and safe working environment.
- Any other tasks as delegated by the Business Owners.
Care Coordinator in London employer: HealthJobs4U Ltd
Contact Detail:
HealthJobs4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about scenarios where you've successfully managed schedules or dealt with unexpected changes. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show your passion for care! When you get the chance to chat with potential employers, share why you love working in this field. Your enthusiasm can set you apart from other candidates and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who are ready to make a difference in the lives of our clients.
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your relevant experience in care management and any skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since maintaining accurate and professional written communication is key, make sure your application reflects this. Use clear language and check for any typos or grammatical errors. We appreciate attention to detail!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've efficiently responded to changes in care needs or managed schedules in the past. We love seeing candidates who can think on their feet and adapt to new challenges!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Can't wait to see what you've got!
How to prepare for a job interview at HealthJobs4U Ltd
✨Know Your Care Coordination Stuff
Make sure you brush up on care coordination principles and the specific duties mentioned in the job description. Understand how to allocate resources effectively and manage rotas, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be communicating with CareAngels and clients regularly, practice articulating your thoughts clearly. Prepare examples of how you've handled communication challenges in the past, especially in a care setting, to demonstrate your professionalism and adaptability.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like managing last-minute changes in client care needs or dealing with CareAngel availability issues. Think through some scenarios beforehand and have your responses ready to showcase your problem-solving skills.
✨Demonstrate Your Hands-On Approach
The role requires being hands-on in the field, so be prepared to discuss your experience with direct care or similar roles. Share stories that highlight your commitment to quality care and how you’ve engaged with clients and staff in previous positions.
