At a Glance
- Tasks: Provide technical support to colleagues and assist with IT issues over the phone.
- Company: Barchester Healthcare, a leading care provider in the UK.
- Benefits: Competitive salary, pension scheme, and discounts on holidays and leisure activities.
- Other info: Opportunities for career growth in a warm and dynamic environment.
- Why this job: Join a supportive team and make a difference in the lives of others.
- Qualifications: Experience in telephone-based support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 240 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people. The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.
As an IT Support Officer at Barchester, you will be working as part of the IT Help Desk team to provide technical support for our employees. Your support will include assisting with problems over the phone. As the point of contact for both first and second line support, the team interact with users from a range of departments with differing levels of knowledge. You'll be responsible for recording, monitoring and following up on support calls to ensure problems have been solved swiftly and accurately. Depending on each specific situation, you will identify when an issue needs to be resolved by a third party and outsource this service. You'll also have the opportunity to go beyond the Help Desk to work on Barchester's PC, server and network update and implementation projects.
Predominantly an office-based role, you will work a permanent shift pattern across 7 days from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required.
To join Barchester as an IT Support Officer, you'll be a team player whose phone manner is confident and friendly. You'll have previous experience of working in a telephone-based support team using remote control technologies. You'll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you'll be a self-motivated individual who can work proactively without supervision. You will be educated to SQA Higher Level or equivalent, although a numerate degree would be desirable. A comprehensive knowledge of PCs and Microsoft products is required and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial.
As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include:
- Contribution pension scheme
- A range of holiday, retail and leisure discounts
You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.
IT Support Officer employer: HealthJobs4U Ltd
Barchester Healthcare is an exceptional employer, offering a supportive and collaborative work culture where IT Support Officers play a vital role in enhancing the care experience for our colleagues and residents. With a competitive salary and one of the best rewards packages in the care sector, employees benefit from a comprehensive pension scheme, generous holiday allowances, and numerous opportunities for professional growth within a large organisation dedicated to making a difference in people's lives. Join us in a fulfilling career that not only values your contributions but also provides a warm environment to thrive in.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Barchester Healthcare. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be providing support over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common IT support scenarios.
✨Tip Number 3
Show off your tech knowledge! Be ready to discuss your experience with PCs, Microsoft products, and any networking concepts you know. Highlight specific examples where you've solved problems or improved processes in previous roles.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Show Your Tech Skills:Make sure to highlight your experience with PCs, Microsoft products, and any remote support technologies you've used. We want to see how you can bring your tech know-how to our IT Help Desk team!
Be Personable:Since you'll be on the phone helping colleagues, it's super important to showcase your friendly and confident phone manner. Let us know how you communicate effectively and make tech talk easy for everyone!
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention specific experiences that relate to the role of IT Support Officer at Barchester.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HealthJobs4U Ltd
✨Know Your Tech
Brush up on your knowledge of PCs, Microsoft products, and TCP/IP networking concepts. Be ready to discuss how you've used these technologies in previous roles, as this will show your technical competence and confidence.
✨Practice Your Phone Manner
Since you'll be providing support over the phone, practice speaking clearly and confidently. Role-play common support scenarios with a friend to get comfortable with explaining technical issues in an accessible way.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Highlight your ability to follow up on support calls and ensure problems are solved swiftly, as this is crucial for the role.
✨Be Ready to Discuss Teamwork
As a team player, be prepared to share experiences where you've collaborated with others. Emphasise your ability to work proactively without supervision, but also how you value teamwork in achieving common goals.
