Remote Telephony & CX Optimization Executive in Gateshead

HealthJobs4U Ltd is looking for a detail-driven Customer Service Executive in the UK to lead the optimisation of telephony systems and enhance customer experience. This role involves ownership of telephony platforms, managing IVR journeys, and performing data analysis to drive quality improvements in the contact centre. Candidates should have experience with telephony systems, data analytics, and be proactive in delivering excellent service. The position offers access to retail discounts and wellbeing support. #J-18808-Ljbffr