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- Tasks: Drive sales and occupancy by managing enquiries and networking in the community.
- Company: Join Barchester, a leading care provider with top quality ratings.
- Benefits: Attractive salary, commission structure, discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Sales experience preferred; data analysis skills are a plus.
- Other info: Supportive team environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.Rewards Package Attritive salary, alongside a competitive commission structureAccess to a range of retail and leisure discountsAccess to a range of wellbeing support and Best Doctors ServiceOpportunity to develop within a hugely supportive teamResponsibilities Managing enquiries to improve the conversion rates and achieve occupancy targetsExcellent communication skillsNetworking within the local community to raise the profile of the home and generate enquiriesSupporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancyIdentifying opportunities to improve sales and marketing performanceNeed to Have Have proven sales and marketing experience preferably in healthcare but not essentialHave the ability to analyse data on Salesforce or similar CRM applicationBe self-motivated and target drivenHave interpersonal and professional qualitiesConfident user of Microsoft Office (Excel/Powerpoint)Full UK driving licenceNeed to Do Represent Barchester and our state of the art home in a friendly and professional mannerResponsible for all sales activity for the homeTalking to potential new residents over the phone, and providing informative and welcoming tours of the homeEngage with residents and relatives to understand their experience and requirementsRespond to sales enquiriesActively generate leads and identify local marketing opportunitiesMaintain a contacts database
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Customer Relationship Manager employer: HealthJobs4U Ltd
Contact Detail:
HealthJobs4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet people connected to Barchester. Building relationships can lead to valuable insights and even referrals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. Highlight your communication skills and any relevant achievements to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy at our care home!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and your understanding of the care sector.
Show Off Your Communication Skills: As a Customer Relationship Manager, communication is key! In your application, demonstrate your ability to engage with potential residents and their families. We love seeing examples of how you've successfully handled enquiries or built relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HealthJobs4U Ltd
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and what makes their care homes stand out. Familiarise yourself with their approach to customer care and how they maintain high occupancy rates. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully increased sales or improved conversion rates. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your proven sales and marketing experience effectively.
✨Engage with the Community
Think about ways you can network within the local community to raise the profile of the home. Be ready to discuss your ideas during the interview. Showing initiative and creativity in this area can set you apart from other candidates.
✨Be Data Savvy
Since the role involves analysing data on Salesforce or similar CRM applications, brush up on your data analysis skills. Be prepared to discuss how you've used data in previous roles to drive sales and marketing performance. This will highlight your analytical abilities and readiness for the job.
