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- Tasks: Drive sales and occupancy in a prestigious care home through marketing and community networking.
- Company: Barchester, an industry-leading care provider with exceptional quality ratings.
- Benefits: Attractive salary, commission structure, retail discounts, wellbeing support, and career development.
- Why this job: Join a supportive team and make a real difference in residents' lives.
- Qualifications: Sales and marketing experience preferred; self-motivated and confident communicator.
- Other info: Empowering environment with opportunities for progression and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
- Have proven sales and marketing experience preferably in healthcare but not essential
- Have the ability to analyse data on Salesforce or similar CRM application
- Be self-motivated and target driven
- Have interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Croydon employer: HealthJobs4U Ltd
Contact Detail:
HealthJobs4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Croydon
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet people connected to Barchester. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. Highlight your achievements and be prepared to discuss how you can contribute to Barchester's success.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it's an interview or networking event, send a quick thank-you note. It shows your enthusiasm and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relationship Manager in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy at our care home!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention any relevant achievements that demonstrate your ability to drive sales and engage with the community.
Show Off Your Communication Skills: As a Customer Relationship Manager, excellent communication is key. In your application, showcase your ability to connect with people, whether through your writing or by sharing examples of how you've successfully handled enquiries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team at Barchester!
How to prepare for a job interview at HealthJobs4U Ltd
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and their approach to care. Familiarise yourself with their services and recent achievements. This will show that you're genuinely interested in the company and can align your sales strategies with their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully increased occupancy or improved sales performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Engage with the Community
Since networking is key for this role, think of ways you've previously engaged with local communities or how you plan to do so. Bring ideas to the table about potential partnerships or events that could raise the profile of the care home.
✨Be Data Savvy
Brush up on your skills with Salesforce or similar CRM applications. Be ready to discuss how you've used data to drive sales decisions in the past. Showing that you can analyse and interpret data will demonstrate your ability to improve conversion rates effectively.
