Field Care Supervisor in Conwy

Gofal Angel care are a domiciliary care agency currently operating across Conwy and Denbighshire, delivering consistently high standards of person-centred care within our communities. Our service is built on reliability, compassion, and a commitment to excellence. We are proud to hold outstanding regulatory reports, achieving excellent ratings across the board, which reflects the dedication and professionalism of our team. As we continue to grow, we remain focused on providing safe, high-quality support that makes a meaningful difference to the lives of the people we care for.

This role is predominantly Monday to Friday 9am to 5pm with flexibility for working evenings and weekends to suit the needs of the service. Driving is essential for this role, and Welsh speaking is desirable. Hours: 37.5 hours permanent contracts. Salary: £25,000 per annum. On-call paid additional. Any care hours worked outside of office hours paid additional.

1. Purpose of the Role
To ensure high-quality, person-centred care is delivered to individuals in their own homes by supervising care staff, maintaining compliance with organisational and regulatory standards, and supporting the smooth day-to-day running of the service.

2. Key Responsibilities

• Care Quality & Compliance: Carry out regular spot checks, competency assessments, and supervisions with care staff. Complete care plan reviews, risk assessments, and outcome-focused documentation. Ensure all care delivered meets CIW standards, company policies, and contractual requirements. Report and record incidents, safeguarding concerns, and changes in individuals' needs promptly. Support with audits, quality monitoring, and continuous improvement activities.
• Individual Support: Contribute to creating personalised care plans. Build positive relationships with individuals and families, ensuring their voice is central. Respond to concerns or complaints professionally and escalate when required. Promote independence, dignity, and wellbeing in every interaction.
• Staff Support & Development: Provide mentoring, coaching, and on-the-job training to care staff. Support new staff with shadowing, induction, and competency sign-off. Ensure staff follow safe working practices, including medication, moving & handling, and infection control. Promote a positive, supportive team culture.
• Scheduling & Operational Support: Assist the office team with rota planning when needed. Help ensure calls are covered safely and efficiently, including hands-on care to suit the needs of the business. Participate in the on-call rota minimum 1 in 4. Communicate effectively with coordinators, managers, and external professionals.
• Record Keeping & Reporting: Maintain accurate, timely records in line with GDPR and organisational policies. Complete visit logs, assessments, reviews, and staff documentation to a high standard. Use digital care systems confidently.

3. Person Specification

• Essential: Experience in domiciliary care or a similar care setting. Strong communication and organisational skills. Ability to work independently and manage a varied workload. Full UK driving licence and access to a vehicle. Commitment to high-quality, person-centred care.
• Desirable: QCF Level 2 in Health & Social Care (or working towards). Experience supervising or mentoring staff. Knowledge of CIW regulations and Welsh legislation.

4. Summary
A Field Care Supervisor is the bridge between the office, the care team, and the people receiving support. They ensure standards stay high, staff feel supported, and individuals receive safe, consistent, compassionate care.