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- Tasks: Join our team as a Care Home Administrator, managing customer experience and supporting HR and finance.
- Company: Barchester Healthcare is a top-rated employer in the UK, dedicated to quality care and employee respect.
- Benefits: Enjoy bonuses, retail discounts, free counselling, and a supportive work environment with progression opportunities.
- Why this job: Make a positive impact in a caring community while developing your administrative skills in a rewarding role.
- Qualifications: Experience in customer service and HR, strong IT skills, and attention to detail are essential.
- Other info: CIPD qualification is a plus; join us for a fulfilling career in healthcare administration.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home\’s management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You\’ll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
Responsibilities
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
Need to have
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
- CIPD qualification would be beneficial
Rewards and Benefits
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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Care Home Administrator employer: HealthJobs4U Ltd
Contact Detail:
HealthJobs4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Administrator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Care Home Administrator. Understanding the nuances of customer experience management, HR processes, and payroll will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who work in care homes. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your IT skills by becoming proficient in Microsoft Office, particularly Excel and Word. Consider creating sample documents or spreadsheets that reflect the type of work you would be doing in this role.
✨Tip Number 4
Prepare for potential interview questions by reflecting on your previous experiences in customer-facing roles and HR administration. Be ready to discuss how you've handled challenges and contributed to team success.
We think you need these skills to ace Care Home Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and HR administration. Emphasise your proficiency in Microsoft Office, particularly Word, Excel, and Outlook, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to manage customer enquiries and support recruitment processes.
Highlight Attention to Detail: In your application, provide examples of how you have successfully managed tasks requiring high attention to detail. This could include managing payroll or maintaining accurate records, which are essential for the Care Home Administrator role.
Showcase Communication Skills: Since the role involves creating a positive impression and communicating effectively with residents, staff, and families, include examples of your strong communication skills in your application. This will help demonstrate your fit for the position.
How to prepare for a job interview at HealthJobs4U Ltd
✨Showcase Your Customer Service Skills
As a Care Home Administrator, you'll be interacting with residents, families, and staff regularly. Be prepared to share examples of how you've successfully managed customer enquiries or resolved issues in previous roles. This will demonstrate your ability to create a welcoming environment.
✨Highlight Your HR Experience
Since the role involves HR administration and recruitment, make sure to discuss your relevant experience in these areas. Talk about any specific processes you've managed, such as onboarding new staff or handling employee queries, to show your familiarity with HR practices.
✨Demonstrate Your IT Proficiency
Being proficient in Microsoft Office is crucial for this position. Prepare to discuss your experience with Word, Excel, and Outlook, and consider bringing examples of documents or spreadsheets you've created to showcase your skills during the interview.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about team dynamics, training opportunities, or how success is measured in the role.
