Care Coordinator

Overview

Murray Healthcare Services is looking for an extraordinary person with the right personality and a passion for making a real difference in people’s lives by believing in and living the organisation\’s values. This will include but is not limited to scheduling and deployment of frontline staff working closely with the Registered Manager. The individual must be highly professional and personable as they will liaise with the entire team to meet all our valued Clients\’ needs. This role is extremely fast-paced and requires someone genuinely committed and dedicated to remain positive and professional when working under pressure. The position holder will also work to ensure that the day-to-day operations of the frontline staff are fully compliant with relevant regulations and the company’s operating processes and procedures. The role reports to the Registered Manager directly.

Role and Responsibilities in detail

1. Staff Coordination and Management (40%)
   • Organise and manage the care staff’s schedules to ensure adequate coverage and continuity of care across all shifts.
   • Coordinate the rota to efficiently cover all client needs, considering peak times, staff availability, and special requirements.
   • Manage requests for time off and last-minute changes to ensure optimal staffing levels.
   • Conduct regular staff meetings to discuss updates, introduce new policies, and review client care strategies.
   • Facilitate workshops and training sessions focusing on best practices in client care, new regulatory updates, and service improvements.
   • Encourage an open forum for feedback and suggestions from staff to enhance care services and the workplace environment.
   • Provide ongoing training and professional development opportunities for all staff to ensure adherence to the highest standards of care.
   • Organise external training with specialists to address specific care needs such as dementia care, mobility support, or emergency response.
   • Assess staff performance and identify specific training needs to enhance skills and knowledge in care delivery.
   • Establish administrative processes to ensure that all office and care practices comply with relevant laws and regulations to avoid legal issues and maintain service integrity.
   • Manage and safeguard all organisational records to ensure they are accurate, organised, and accessible.
2. Team Building and Morale
   • Cultivate a work culture prioritising respect, inclusivity, and support among team members.
   • Implement open-door policies and regular check-ins to encourage staff to express concerns and provide feedback without hesitation.
   • Encourage staff to participate in decision-making processes that affect their work and client care, enhancing their sense of ownership and responsibility.
   • Provide training on effective communication strategies, including conflict resolution skills, to help staff manage disputes internally and maintain a harmonious work environment.
   • Utilise technology, such as staff intranets or messaging apps, to keep everyone connected and informed about organisational updates and important announcements.
   • Hold regular briefings to ensure all team members are aligned with the latest care practices and organisational goals.
3. Recruitment and Onboarding
   • Participate in recruitment to select qualified candidates who align with the care facility’s values and service standards as directed by the registered or deputy registered manager.
   • Oversee the onboarding process for new hires to ensure a smooth integration into the team and a thorough understanding of their roles and responsibilities.
4. Other
   • From time to time, the role holder will be required to support in other areas to support other staff and business as needed. These could be (but not limited to):
     • Undertaking assessments of new service users
     • Completing field support visits, mentoring
     • Facilitating consultations with potential new clients
     • Visiting existing clients to carry out service reviews and quality assurance visits to certify the highest standard of care is provided
     • Taking part in on-call and emergency care responsibilities
     • Start up new packages / build runs where required
     • Covering care calls as required
   • Provide urgent support to a Care Service location where a shortfall in the quality or safety of the service has been identified, or the service is without a Care Coordinator.
   • The Care Coordinators must conduct themselves professionally, always remembering that they are ambassadors of Murray Healthcare Services Limited.
   • To work in a manner that promotes a culture of continuous improvement in the organisation where feedback is sought from clients and staff and then acted upon.
   • To carry out such other responsibilities as the Register Manager and may determine from time to time.
   • Growing the business through identifying gaps in schedules and bidding for packages promptly when packages are released from the brokerage team.
   • Creates and maintains various data and information systems for the organization and critical external bodies such as CQC, Local Authorities, NHS Organizations, etc.
   • Manage databases and information systems to ensure up-to-date and accurate data storage.
   • New tasks may be assigned during the course of work as management deems necessary.

Job Requirements

Educational Background

NVQ Level 3 in Health and Social Care, or equivalent (Would consider a strong Level 2 with extensive experience in domiciliary care)

Minimum of two years\’ experience in a care setting, with at least one year in a supervisory or management role.

Experience in domiciliary or supported living settings is highly desirable.

Proven track record of effectively managing a team of care staff.