JOB-20240819-db742659
Job Title:
Frontline Plus Officer- Intake Team
Specialism:
Children's Social Care
Location:
Barking, Barking and Dagenham, UK
Salary:
£20.00 Hourly
Type:
Ongoing, Full Time/Part Time
Discover an extraordinary opportunity as a Frontline Plus Officer with our dedicated Intake Team in Children's Social Care in Barking, Barking and Dagenham. This ongoing role offers a fantastic hourly rate of £20.00 and the flexibility of full time or part time options, making it perfect for anyone looking to make a significant impact in the lives of children while maintaining the balance you need. Step into a role where every day is an adventure in helping communities thrive!
Perks and benefits
- Flexible Working: Choose between full time or part time work arrangements to best suit your lifestyle and maintain a great work-life balance.
- Varied Role: Enjoy the vibrant energy of working in a role where no two days are the same.
- Professional Development: Gain invaluable experience in a critical sector and enhance your CV and career opportunities with access to ongoing professional development.
- Community Impact: Elevate your satisfaction by making tangible impacts in the local community.
What you will do
- Act as the first point of contact for Children's Social Care enquiries via telephone, digital channels, and face-to-face interactions.
- Conduct initial assessments, pre-screening, triage activities, and first-contact resolution in line with established guidelines.
- Provide accurate information, advice, advocacy referrals, and signposting to statutory, community, and preventative services.
- Identify safeguarding concerns and expedite appropriately in line with local protocols and procedures.
- Maintain up-to-date knowledge of services and policies to provide excellent service and support.
Roles and Responsibilities
- Answer and manage a variety of enquiries and interactions regarding Children's Social Care.
- Carry out thorough assessments to determine the needs and next steps for callers and visitors.
- Offer precise information and guidance, making referrals to appropriate services.
- Responsibly address and escalation any safeguarding issues following predefined protocols.
Person Specification
Qualifications
- Educated to A-Level standard or equivalent experience, with a qualification in Health & Social Care, Customer Services, Public Services, or a related discipline being desirable.
- Evidence of ongoing professional development is preferred.
Experience
- You’ll have experience in Adult Social Care, customer access, assessment, housing support, health services, or a public sector contact environment.
- Handling complex enquiries involving vulnerable adults and safeguarding concerns will be a part of your expertise.
Working in Barking, Barking and Dagenham offers you the chance to be part of a lively, diverse community with a host of activities and amenities. With its commitment to development and community spirit, it's an ideal place to live and work, offering both professional growth and a wonderful lifestyle. Get ready to seize this exciting opportunity!
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Frontline Plus Officer - Intake Team in Barking employer: HealthJobs Ltd
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