At a Glance
- Tasks: Manage patient journeys, coordinate bookings, and provide exceptional customer service.
- Company: Join Healthium Clinics, a forward-thinking healthcare organisation focused on premium patient experiences.
- Benefits: Enjoy a competitive salary, BUPA cover, gym access, and generous holiday allowance.
- Other info: Opportunities for professional growth and a supportive team culture await you!
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or healthcare roles; strong communication and organisational skills.
We have a great opportunity to join our team at Healthium Clinics, for a confident, organised and customer-focused professional who enjoys providing a premium patient experience while supporting bookings, enquiries, CRM administration and commercially focused follow-up activity.
SALARY: £32,000 per annum + Benefits
LOCATION: Henley-on-Thames, Oxfordshire
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
This is an excellent opportunity for a Patient Coordinator / Sales Support Administrator who can combine warm, professional customer service with strong organisation, accurate administration and a confident approach to enquiry handling. As the Patient Coordinator / Sales Support Administrator, you will manage the patient journey from first enquiry through to consultation booking, treatment coordination, follow-up and ongoing engagement. You will respond to telephone, email, website and social media enquiries, providing clear information and helping suitable enquiries progress towards booked consultations or treatments. The Patient Coordinator / Sales Support Administrator will also maintain CRM records, coordinate appointments, support front-of-house administration and help improve response times, booking processes and the overall patient experience.
ABOUT US
Healthium Clinics is a private medical clinic specialising in the latest anti-aging and medical treatments designed to improve your health and wellbeing. Based in the elegant Badgemore Park, our luxurious treatment rooms have ample private parking and a discrete entrance, with appointments to suit your busy schedule. Our experienced and qualified medically led team work closely with you to achieve great results.
DUTIES
- Patient Enquiry Management: Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channels.
- Patient Journey Coordination: Guide patients from initial enquiry and consultation booking through to treatment coordination, follow-up and ongoing engagement.
- Appointment Scheduling: Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experience.
- Service Information: Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinician.
- Relationship Building: Build strong patient relationships that encourage trust, repeat visits, referrals and long-term loyalty.
- Enquiry Follow-Up: Follow up leads promptly and consistently using telephone, email and other agreed channels to maximise conversion.
- Sales Support: Support lead nurturing, previous-enquiry follow-up, patient reactivation, treatment reminders and relevant promotional activity.
- CRM Administration: Maintain accurate CRM records, next actions and follow-up dates so that viable enquiries are not lost.
- Performance Tracking: Track lead sources, conversion rates, bookings and sales performance, sharing useful feedback on lead quality and campaign effectiveness.
- Front-of-House Support: Support the smooth day-to-day running of the clinic, including front-of-house administration and coordination with clinicians.
- Confidential Records: Handle information professionally and confidentially, maintaining accurate records and following relevant policies, procedures and data-protection requirements.
- Process Improvement: Look for practical ways to improve the patient journey, response times, booking processes and overall commercial performance.
CANDIDATE REQUIREMENTS
- Previous experience in patient coordination, sales support, customer service, account management or a similar commercially focused role.
- Experience in a clinic, healthcare, aesthetics, wellness or premium service environment would be advantageous.
- Confident communicator who is comfortable speaking to prospective customers and asking for the booking or sale.
- Able to build rapport quickly, understand customer needs and convert enquiries into action.
- Highly organised, responsive and able to manage multiple patient journeys, follow-ups and priorities at the same time.
- Commercially minded, target aware and motivated by delivering excellent service alongside revenue growth.
- Strong written and verbal communication skills, with a polished and professional manner.
- Confident using CRM systems and Microsoft Office applications including Outlook, Word and Excel.
- Discreet and trustworthy when handling confidential patient and business information.
- Self-motivated, resilient and comfortable working in a fast-paced, growing business.
- Comfortable committing to a full-time, office-based role in Henley-on-Thames with some Saturday working required.
BENEFITS
Joining Healthium Clinics means becoming part of an award-winning, forward-thinking healthcare organisation that is continuing to grow, innovate and expand its services. We are committed to investing in our people through structured onboarding, practical training and ongoing professional development, giving employees the opportunity to strengthen their expertise, take ownership of their work and progress within the organisation.
- BUPA full cover High Tier.
- Gym and Golf.
- 21 days holiday rising by 1 day each year to a maximum of 25 days, plus bank holidays.
- Birthday leave.
- Weekly snacks and fruit.
NO AGENCIES PLEASE
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
JOB REF: AWDO-P15104
Patient Coordinator / Sales Support Administrator employer: Healthium Clinics
Healthium Clinics is an exceptional employer located in the picturesque Henley-on-Thames, offering a vibrant work culture that prioritises premium patient experiences and employee development. With a commitment to professional growth through structured onboarding and ongoing training, employees enjoy a supportive environment alongside attractive benefits such as comprehensive healthcare coverage, generous holiday allowances, and opportunities for personal advancement within a forward-thinking healthcare organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator / Sales Support Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Healthium Clinics.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Healthium Clinics.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Healthium Clinics, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Coordinator / Sales Support Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Healthium Clinics.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Healthium Clinics.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Healthium Clinics. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Healthium Clinics. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Healthium Clinics
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Healthium Clinics’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
