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- Tasks: Oversee daily operations, manage admin processes, and support the practice team.
- Company: A caring GP surgery in Cardiff with a friendly and supportive team.
- Benefits: Flexible hours, competitive pay, and a collaborative work environment.
- Why this job: Join a passionate team making a real difference in patient care.
- Qualifications: Experience in management or admin roles; healthcare experience is a plus.
- Other info: Opportunity to work closely with GPs and develop your leadership skills.
The predicted salary is between 52000 - 52000 £ per year.
Practice Manager
Cardiff
4 days per week
32 hours per week
£25 per hour
£52,000 FTE
GP surgery located in the heart of Cardiff, caring for a patient list of around 6,500. We are seeking an organised, proactive, and personable Practice Manager to oversee the smooth day-to-day running of our practice.
The successful candidate will work closely with our GPs, nurse, and admin team to ensure operations run efficiently, patients receive excellent service, and compliance standards are maintained.
Key Responsibilities
- Manage and coordinate daily operations of the practice
- Oversee administrative processes, including scheduling, billing, and record-keeping
- Lead and support the practice team, including recruitment, training, and appraisals
- Ensure compliance with relevant regulations, policies, and quality standards
- Liaise with suppliers, contractors, and external stakeholders
- Develop and implement procedures to improve efficiency and service quality
- Handle patient enquiries and resolve issues promptly and professionally
- Manage and process claims
Essential Skills & Experience
- Proven experience in a management or senior administrative role (healthcare experience desirable but not essential)
- Strong organisational and leadership skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office and practice management software (or ability to learn quickly)
- Understanding of compliance and data protection requirements
- Ability to manage multiple priorities and work independently
Desirable Skills
- Ability to speak Welsh
- Experience with EMIS/Optum clinical system
- Experience with IRIS GP payroll system
- Previous experience working in a GP practice
About The Practice:
A small, friendly, and supportive team consisting of two GPs, one nurse, and four reception/admin staff.
Mobile/WhatsApp – 07867094576
Email: Ryan.j@healthiipeople.com
Locations
Practice Manager employer: Healthii People
Contact Detail:
Healthii People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a GP practice. Understanding how scheduling, billing, and record-keeping work will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who have experience in practice management. They can provide insights and may even refer you to opportunities within their networks.
✨Tip Number 3
Brush up on your knowledge of compliance and data protection regulations relevant to healthcare. Being well-versed in these areas will demonstrate your commitment to maintaining high standards in the practice.
✨Tip Number 4
If you have the chance, visit the practice or similar ones to observe their operations. This hands-on experience can provide valuable talking points during your interview and show your genuine interest in the role.
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management or senior administrative roles, especially in healthcare if you have it. Emphasise your organisational and leadership skills, as well as any experience with practice management software.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and ability to manage daily operations effectively. Mention specific examples of how you've improved efficiency or service quality in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any practice management software. If you have experience with EMIS/Optum or IRIS GP payroll systems, make sure to mention it.
Showcase Communication Abilities: Since excellent communication and interpersonal skills are essential for this role, provide examples of how you've successfully liaised with teams, handled patient enquiries, or resolved issues in a professional manner.
How to prepare for a job interview at Healthii People
✨Showcase Your Organisational Skills
As a Practice Manager, you'll need to demonstrate your ability to manage daily operations effectively. Prepare examples from your past experience where you successfully coordinated tasks, managed schedules, or improved processes.
✨Highlight Your Leadership Experience
The role requires strong leadership skills. Be ready to discuss how you've led teams in the past, including any recruitment, training, or appraisal experiences. This will show that you're capable of supporting and guiding the practice team.
✨Familiarise Yourself with Compliance Standards
Understanding compliance and data protection is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance in previous roles, even if they weren't in healthcare.
✨Prepare for Patient Interaction Scenarios
Since you'll be handling patient enquiries and resolving issues, think of examples where you've dealt with difficult situations or provided excellent customer service. This will demonstrate your interpersonal skills and ability to maintain a positive patient experience.