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- Tasks: Coordinate urgent care services and support healthcare professionals in a dynamic environment.
- Company: Join a forward-thinking team at a recognised Great Place to Work.
- Benefits: Generous holiday, pension scheme, life assurance, and competitive pay rates.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Good education, communication skills, and a caring nature required.
- Other info: Flexible shifts with opportunities for career progression and ongoing training.
Urgent Care Coordinator – Part-time (Out of hours, Shropshire, Telford and Wrekin)
Are you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? We are growing and opening a role to join our forward-thinking team in Shropshire, Telford and Wrekin, supporting the delivery of the GP Out of Hours and Care Coordination services.
We are seeking enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator, working shifts in a 24/7 rota, including weekday overnights and weekends. The successful candidate will thrive in a busy and varied environment and be part of a high-performing, supportive team.
Please note that upon applying for this role, we will share our set rota pattern for consideration.
About The Role
Based in our Telford Headquarters, the Urgent Care Coordinator is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, and a pro-active can-do attitude. The role includes acting as a responsive point of contact in the Single Point of Access (SPA) and coordinating shifts for the SPA and the Out of Hours Urgent Care service. Because the operation runs 365 days a year, you will need a flexible approach to working hours including days/weekends, overnights and Bank Holidays. Training for successful candidates will commence ahead of 1st October.
About You
You will be at the heart of our Urgent Care team, ensuring the best possible care is delivered to patients and service users. The environment can be very busy, but you will enjoy a varied day and have opportunities for career progression and development with the support of a thriving team.
If you are organized and enjoy planning, your typical day may include:
- Responsive point of contact for medical, clinical and healthcare professionals, including the ambulance service and NHS 111
- Planning ahead to ensure people and resources are best utilized
- Assisting clinicians to access community health teams
- Supervising operational staff
We will provide training and ongoing professional development to help you grow in the role.
Key Skills and Experience
- A good standard of general education
- Experience in a similar role
- Excellent communication skills
- Attention to detail
- Ability to prioritise workload
- Caring and empathetic nature
About Us
Our Integrated Urgent Care (IUC) is a service offered to patients registered with a GP within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We will commence our Shropshire, Telford and Wrekin services on 1st October 2025, including GP Out of Hours and Care Coordination Services. Medvivo became part of the HealthHero group in 2020, providing Integrated Urgent Care service provision and expertise. We are recognised as a Great Place to Work and have been featured in the Sunday Times 100 Tech list. We are committed to excellence in the delivery of person-centred care and have two consecutive outstanding ratings by the Care Quality Commission.
Our SOAR values – Simplify, Own, Aspire and Respect – guide our day-to-day work. We offer a range of benefits and a supportive working environment.
What We Offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- Company Pension Scheme
- Simply Health cash plan membership
- Discretionary bonus scheme
- Life Assurance
- Base rate of £13.11/hr plus evening/weekend enhancements up to £17.70/hr (dependent on shift times)
- Free staff parking
Apply
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at UC-Recruitment@healthhero.com. Closing date: 8 October 2025 (5pm). Office based: Grosvenor House, Telford.
Additional Information
- We reserve the right to close this job if we receive a sufficient number of applications
- We are unable to offer sponsorship for a visa
- Some flexibility may be required during the first four weeks for training purposes
Equality, Inclusivity and Diversity
We welcome applications from all suitably qualified candidates and are committed to equality and diversity. We are a Disability Confident Employer and can provide reasonable adjustments on request via UC-Recruitment@healthhero.com.
Safeguarding
Please see our safeguarding information for providers of healthcare.
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Urgent Care Coordinator- Part-time (Out of hours, Shropshire, Telford and Wrekin employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Coordinator- Part-time (Out of hours, Shropshire, Telford and Wrekin
✨Tip Number 1
Get to know the company! Research their values and mission, especially their SOAR values. This will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Urgent Care Coordinator role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle busy shifts or coordinate with healthcare professionals. Practising your responses can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team in Shropshire, Telford and Wrekin.
We think you need these skills to ace Urgent Care Coordinator- Part-time (Out of hours, Shropshire, Telford and Wrekin
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our Urgent Care team and making a difference in patients' lives.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in an Urgent Care Coordinator.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team.
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Urgent Care Coordinator. Familiarise yourself with the operational processes and the importance of communication in a busy environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples from your past experiences where you've effectively communicated with medical professionals or coordinated care. Be ready to discuss how you handle high-pressure situations and ensure clear communication among team members.
✨Demonstrate Flexibility and Organisation
Highlight your ability to adapt to changing schedules and priorities, especially since the role involves working shifts, including weekends and overnights. Share specific instances where you've successfully managed multiple tasks or planned ahead to optimise resources.
✨Emphasise Your Caring Nature
Since the role is centred around delivering the best possible care to patients, be prepared to discuss your empathetic approach. Share stories that illustrate your caring attitude and how it has positively impacted patient care or team dynamics in previous roles.
