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- Tasks: Join our dynamic team as an Urgent Care Coordinator, providing essential support in a fast-paced environment.
- Company: Be part of HealthHero, a leading digital healthcare provider committed to innovation and excellence.
- Benefits: Enjoy up to 33 days holiday, a competitive salary, and a supportive work culture.
- Why this job: Make a real difference in patient care while gaining valuable experience in urgent care.
- Qualifications: Good education standard, communication skills, and a caring nature are essential.
- Other info: Flexible shifts available, with training provided before the service launch.
Overview
Are you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? Following our recent organisational growth, we are happy to announce a new role opening to join our forward thinking team in Shropshire, Telford and Wrekin, supporting the delivery of the GP Out of Hours and Care Coordination services.
We are seeking enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator, working shifts in a 24/7 rota, including weekday overnights and weekends. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.
Please note that upon applying for this role, we will be able to share our set rota pattern with you for consideration.
About the Role
Based in our Telford Headquarters, The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service. Please note, as our operation runs around the clock, 365 days a year, you\\\’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays. Whilst the service does not go live until 1st October, we will commence training for successful candidates ahead of that time.
About You
You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same. If you are organised and enjoy planning, then your day could look something like this:
- Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111
- Planning ahead to ensure people and resources are best utilised
- Assisting clinicians to access community health teams
- Supervising operational staff
If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We\\\’ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.
Key Skills And Experience
- A good standard of general education
- Experience in a similar role
- Excellent communication skills
- Attention to detail
- Ability to prioritise your workload
- Caring and empathetic nature
About Us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We will commence our Shropshire, Telford and Wrekin services on 1st October 2025, these include GP Out of Hours and Care Coordination Services. Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management. We\\\’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Why us? Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) – and we\\\’re rewarded when we do. We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.
What We Offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- Company Pension Scheme
- Simply Health cash plan membership
- Discretionary bonus scheme
- Life Assurance
- A base rate of £13.11/hr + evening and weekend enhancements of up to £17.70/hr (dependent on shift times)
- Free staff parking
Apply
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at UC-Recruitment@healthhero.com
Closing date: Friday 19th September 2025(5pm)
Office based: Grosvenor House, Telford
Additional Information
- We reserve the right to close this job in the event we receive a sufficient number of applications
- Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer
- Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at UC-Recruitment@healthhero.com
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
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Urgent Care Coordinator- Part-time (Out of hours, Shropshire, Telford and Wrekin employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Coordinator- Part-time (Out of hours, Shropshire, Telford and Wrekin
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who might know about the Urgent Care Coordinator role. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since this role requires excellent interaction with medical professionals, practice answering common questions and scenarios you might face in the Urgent Care setting.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let them know why you're excited about joining their dynamic group. Your passion for patient care can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of our amazing team.
We think you need these skills to ace Urgent Care Coordinator- Part-time (Out of hours, Shropshire, Telford and Wrekin
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our Urgent Care team and making a difference in patients' lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in an Urgent Care Coordinator!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Urgent Care Coordinator role. Familiarise yourself with the responsibilities, such as being a responsive contact point and coordinating shifts. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve coordinated with teams or handled difficult situations, as these will highlight your ability to thrive in a busy environment.
✨Demonstrate Flexibility and Adaptability
Given the 24/7 nature of the role, be ready to discuss your flexibility regarding working hours. Share experiences where you successfully adapted to changing circumstances or worked under pressure, showing that you can handle the demands of the job.
✨Emphasise Your Caring Nature
As an Urgent Care Coordinator, empathy is crucial. Prepare to talk about your caring approach to patient care and how you prioritise the needs of others. This will resonate well with the values of the organisation and show that you’re a good fit for their team.
