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- Tasks: Join our Urgent Care team as a Coordinator, managing shifts and supporting healthcare professionals.
- Company: Medvivo, part of HealthHero, is a leader in digital primary care across Europe.
- Benefits: Enjoy up to 33 days holiday, a pension scheme, and competitive pay with bonuses.
- Why this job: Experience a dynamic environment where no two days are the same and make a real impact.
- Qualifications: Good education, experience in a similar role, and excellent communication skills required.
- Other info: Flexible hours include nights and weekends; training provided for career growth.
Are you interested in joining a dynamic team that provides the best possible care to patients?
Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you!
We currently have an opportunity for one enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator, on an out-of-hours basis, including weekday overnights and weekend shifts. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.
Please note that upon applying for this role, we will be able to share our set rota pattern with you for consideration.
About the role
The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.
Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.
About you
If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We’ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.
You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users in this diverse role. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.
If you are organised and enjoy planning, then your day could look something like this:
- Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111.
- Planning ahead to ensure people and resources are best utilised.
- Assisting clinicians to access community health teams.
- Supervising operational staff.
Key Skills and Experience
- A good standard of general education.
- Experience in a similar role.
- Excellent communication skills.
- Attention to detail.
- Ability to prioritise your workload.
- Caring and empathetic nature.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.
Medvivo became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.
We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.
Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Why us?
Our values guide us, every day westrive to Simplify, Own, Aspire and Respect (SOAR) –
andwe\’rerewardedwhen we do.
We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.
What we offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- Company Pension Scheme
- Simply Health cash plan membership
- Discretionary bonus scheme
- Life Assurance
- A base rate of £13.11/hr + evening and weekend enhancements of up to £17.70/hr (dependent on shift times)
- Free staff parking
Apply
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at
Closing date: Friday 8th August 2025(5pm)
Office based: Chippenham, Wiltshire
Additional information
*We reserve the right to close this job in the event we receive a sufficient number of applications.
**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
***Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us atUC-Recruitment@healthhero.com
Safeguarding
Please seeherefor information relating to our commitment to safeguarding as a provider of healthcare.
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Urgent Care Coordinator - Part-time (Out of hours, set shift pattern) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Coordinator - Part-time (Out of hours, set shift pattern)
✨Tip Number 1
Familiarise yourself with the specific operational processes of urgent care services. Understanding how the Single Point of Access (SPA) functions and the role of an Urgent Care Coordinator will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and the team culture, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Demonstrate your flexibility and adaptability in previous roles. Since this position requires working varied hours, sharing examples of how you've successfully managed shift work or adapted to changing schedules can make a strong impression.
✨Tip Number 4
Prepare to discuss your communication skills in detail. As a responsive contact point for healthcare professionals, showcasing your ability to communicate effectively under pressure will highlight your suitability for the role.
We think you need these skills to ace Urgent Care Coordinator - Part-time (Out of hours, set shift pattern)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in urgent care or similar roles. Emphasise your communication skills, attention to detail, and ability to work in a fast-paced environment, as these are key for the Urgent Care Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific aspects of the job description that resonate with you, such as your proactive attitude and experience in coordinating healthcare services.
Highlight Flexibility: Since the role requires a flexible approach to working hours, be sure to mention your availability for out-of-hours shifts, including weekends and bank holidays. This shows your commitment to meeting the needs of the service.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully worked within a team in previous roles. Highlight any experience you have in supporting colleagues or coordinating efforts in a busy environment, as this is crucial for the Urgent Care Coordinator role.
How to prepare for a job interview at HealthHero
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Urgent Care Coordinator. Be prepared to discuss how your skills and experiences align with the requirements, especially in communication and operational processes.
✨Show Your Flexibility
Since the role involves out-of-hours shifts, be ready to demonstrate your flexibility regarding working hours. Share any previous experiences where you successfully adapted to changing schedules or worked during weekends and nights.
✨Highlight Relevant Experience
Discuss any past roles that involved coordination, healthcare, or customer service. Emphasise your ability to manage multiple tasks and prioritise effectively, as these are crucial for the fast-paced environment of urgent care.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in this position.
