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- Tasks: Join our Urgent Care team as a Coordinator, managing shifts and supporting healthcare professionals.
- Company: Medvivo, part of HealthHero, is a leader in digital primary care across Europe.
- Benefits: Enjoy up to 33 days holiday, a pension scheme, and competitive pay with bonuses.
- Why this job: Experience a dynamic environment where no two days are the same and make a real impact.
- Qualifications: Good education, experience in a similar role, and excellent communication skills required.
- Other info: Flexible hours include nights and weekends; training provided for career growth.
Urgent Care Coordinator – Part-time (Out of hours, set shift pattern)
We have an opportunity for one enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator, on an out-of-hours basis, including weekday overnights and weekend shifts. We are looking for someone who thrives in a busy and varied environment and wants to be part of a high-performing and supportive team.
Please note that upon applying for this role, we will share our set rota pattern with you for consideration.
About the Role
The Urgent Care Coordinator is a multi-faceted 24/7 role requiring excellent communication skills and in-depth knowledge of operational processes, with a pro-active can-do attitude. The role ranges from being a responsive point of contact in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service. Because our operation runs 365 days a year, you will need a flexible approach to working hours, including days/weekends, overnights and Bank Holidays.
About You
If you are seeking career progression or a new challenge, this position offers a unique experience with the support of a thriving team. We provide training and ongoing professional development to help you be confident in your role. You will work at the heart of our Urgent Care team to ensure the best possible care is delivered to patients and service users. Our service can be very busy, but you will enjoy this environment where no two days are the same. If you are organised and enjoy planning, your day could include:
- Responsive point of contact for medical, clinical and healthcare professionals, including the ambulance service and NHS 111
- Planning ahead to ensure people and resources are best utilised
- Assisting clinicians to access community health teams
- Supervising operational staff
Key Skills and Experience
- A good standard of general education
- Experience in a similar role
- Excellent communication skills
- Attention to detail
- Ability to prioritise your workload
- Caring and empathetic nature
About Us
Our Integrated Urgent Care (IUC) is a service for patients registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of HealthHero in 2020, providing Integrated Urgent Care services. HealthHero is a leading digital health group serving millions across the UK and beyond, with a mission to improve lives and simplify healthcare.
We are proud to be recognised as a Great Place to Work and have been featured in the Sunday Times 100 Tech list. We are committed to excellence in person-centred care and have achieved two consecutive outstanding ratings by the Care Quality Commission.
Why Us?
Our SOAR values guide us daily: Simplify, Own, Aspire and Respect. We value time and aim to provide clear information to help you understand Health Hero Integrated Care Clinical Services.
What We Offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- Company Pension Scheme
- Simply Health cash plan membership
- Discretionary bonus scheme
- Life Assurance
- Base rate of £13.11/hr + evening and weekend enhancements up to £17.70/hr (dependent on shift times)
- Free staff parking
Apply
If you are interested in making a difference and believe this role is a good fit, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at
UC-Recruitment@healthhero.com
Closing date: Friday 12th September 2025 (5pm)
Office based: Chippenham, Wiltshire
Additional Information
- We reserve the right to close this job if we receive a sufficient number of applications
- We are unable to sponsor visas for candidates requiring sponsorship
- We may require flexibility during the first four weeks of employment for training purposes
Equality, Inclusivity and Diversity
We welcome applications from all suitably qualified candidates. We are committed to equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications irrespective of age, disability, gender identity, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a Disability Confident Employer and can provide reasonable adjustments during the application process. Please contact UC-Recruitment@healthhero.com with any adjustments needed.
Safeguarding
Please see information relating to our commitment to safeguarding as a provider of healthcare.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: IT Services and IT Consulting
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Urgent Care Coordinator - Part-time (Out of hours, set shift pattern) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Coordinator - Part-time (Out of hours, set shift pattern)
✨Tip Number 1
Familiarise yourself with the specific operational processes of urgent care services. Understanding how the Single Point of Access (SPA) functions and the role of an Urgent Care Coordinator will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and the team culture, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Demonstrate your flexibility and adaptability in previous roles. Since this position requires working varied hours, sharing examples of how you've successfully managed shift work or adapted to changing schedules can make a strong impression.
✨Tip Number 4
Prepare to discuss your communication skills in detail. As a responsive contact point for healthcare professionals, showcasing your ability to communicate effectively under pressure will highlight your suitability for the role.
We think you need these skills to ace Urgent Care Coordinator - Part-time (Out of hours, set shift pattern)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in urgent care or similar roles. Emphasise your communication skills, attention to detail, and ability to work in a fast-paced environment, as these are key for the Urgent Care Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific aspects of the job description that resonate with you, such as your proactive attitude and experience in coordinating healthcare services.
Highlight Flexibility: Since the role requires a flexible approach to working hours, be sure to mention your availability for out-of-hours shifts, including weekends and bank holidays. This shows your commitment to meeting the needs of the service.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully worked within a team in previous roles. Highlight any experience you have in supporting colleagues or coordinating efforts in a busy environment, as this is crucial for the Urgent Care Coordinator role.
How to prepare for a job interview at HealthHero
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Urgent Care Coordinator. Be prepared to discuss how your skills and experiences align with the requirements, especially in communication and operational processes.
✨Show Your Flexibility
Since the role involves out-of-hours shifts, be ready to demonstrate your flexibility regarding working hours. Share any previous experiences where you successfully adapted to changing schedules or worked during weekends and nights.
✨Highlight Relevant Experience
Discuss any past roles that involved coordination, healthcare, or customer service. Emphasise your ability to manage multiple tasks and prioritise effectively, as these are crucial for the fast-paced environment of urgent care.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in this position.
