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- Tasks: Lead and support the Urgent Care team, ensuring high-quality patient care.
- Company: Join Medvivo, a leading provider of health and urgent care services since 2004.
- Benefits: Enjoy competitive pay, generous holidays, free parking, and a staff bonus scheme.
- Why this job: Make a real impact in healthcare while working in a supportive and innovative environment.
- Qualifications: Experience in healthcare operations and strong communication skills are essential.
- Other info: Flexible shifts available; must hold a full UK Driving Licence.
An exciting opportunity has arisen within our Urgent Care team for two Base Team Leads, on a part-time basis, for 18.75 hr/week. This role will provide vital support to our Urgent Care service working as one of our dedicated team of Urgent Care Base Team Leads across our operational bases in Chippenham, Keynsham, Salisbury and Swindon. The role will be based at our Head Office in Chippenham. Previous experience of working within an operational role within a healthcare setting is desired.
About The Role
The Urgent Care Base Team Lead plays a pivotal role in providing a professional and responsive central point of reference to health and social care professionals, as well as carrying out other support functions as directed by the Urgent Care teams at both the Call Centre and OOH bases. Working as a single point of contact for health and social care professionals, you will provide guidance and assistance to achieve the required outcome for our patients and clients. You will support the Urgent Care Team in providing a quality and professional interface between external and internal stakeholders in the delivery of our services along with ensuring our bases are fully maintained and quality checks are completed and documented to ensure compliance.
Please note that as our operation runs around the clock, 365 days/year, you'll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays. (The set shift pattern is available on request.)
Day to day, your duties will include but not be limited to:
- Line management of the Urgent Care team at your designated base
- Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients
- Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction and training
- Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
- Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service
- Supervising Medvivo operational teams and acting as the first point of reference to resolve issues that may occur during the shift
- Management of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked
About You
The ideal candidate will be able to demonstrate:
- An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
- A focus on service delivery at all times especially during unpredictable workloads
- Experience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reporting
- A strong ability to converse with members of the Medvivo team at all levels
- Excellent written and oral communication skills
- High levels of attention to detail, accuracy and consistent follow through
- A good working knowledge of MS Office suite
What We Offer
- Competitive salary - Base rate of £14.45 per hour, plus evening and weekends enhancements of up to £19.51 per hour (dependant on shift day and time)
- Discretionary staff bonus scheme
- Free staff parking
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
About Us
Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire. Medvivo has been part of the HealthHero group since 2020 and is the group's NHS service provider. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture.
If you would like to make a difference and think this is the role for you, we would love to hear from you. To obtain a full Job Description or should you have any questions, please contact our Recruitment Team at UC-Recruitment@healthhero.com
Equality, Inclusivity and Diversity
In line with Medvivo's commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.
Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at UC-Recruitment@healthhero.com
Requirements
Please note that candidates will be required to hold a full UK Driving Licence in order to undertake this role.
Urgent Care Base Team Lead- Permanent, Part-time, 18.75hrs / wk(Set shift pattern) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
UC-Recruitment@healthhero.com
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Base Team Lead- Permanent, Part-time, 18.75hrs / wk(Set shift pattern)
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced by urgent care services. Understanding the nuances of healthcare delivery in a fast-paced environment will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Medvivo or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the team.
✨Tip Number 3
Prepare to discuss your experience with line management and team supervision. Highlight specific examples where you've successfully led a team or improved service delivery, as this is a key aspect of the Base Team Lead role.
✨Tip Number 4
Showcase your flexibility and adaptability in previous roles. Given the nature of urgent care, being able to illustrate how you've managed unpredictable workloads or adapted to changing circumstances will set you apart from other candidates.
We think you need these skills to ace Urgent Care Base Team Lead- Permanent, Part-time, 18.75hrs / wk(Set shift pattern)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare and operational roles. Emphasise any leadership or supervisory roles you've held, as well as your ability to work autonomously and flexibly.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing quality patient care. Mention specific examples of how you've successfully managed teams or improved service delivery in previous roles.
Highlight Communication Skills: Given the importance of communication in this role, ensure you showcase your excellent written and oral communication skills. Provide examples of how you've effectively liaised with various stakeholders in past positions.
Demonstrate Attention to Detail: In your application, mention instances where your attention to detail has positively impacted your work. This could include managing medication stock or ensuring compliance with quality checks.
How to prepare for a job interview at HealthHero
✨Showcase Your Experience
Make sure to highlight your previous experience in operational roles within healthcare settings. Be prepared to discuss specific examples of how you've contributed to patient care and team management.
✨Demonstrate Flexibility
Since the role requires a flexible approach to working hours, be ready to discuss your availability and willingness to work various shifts, including weekends and bank holidays. This shows your commitment to the team's needs.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would guide health and social care professionals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past experiences where you had to resolve issues or manage unexpected situations in a healthcare environment.
