Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Urgent Care Assistant, driving and supporting clinicians in delivering vital healthcare services.
- Company: HealthHero is a leading digital healthcare provider, dedicated to improving lives across the UK and Europe.
- Benefits: Enjoy flexible hours, competitive pay up to £16.48/hr, generous holidays, and a supportive work culture.
- Why this job: Make a real difference in people's lives while working in a dynamic, compassionate team environment.
- Qualifications: Must have a full UK driving licence and strong communication skills; no prior experience needed.
- Other info: Full training provided; commitment to equality and inclusivity in the workplace.
As a result of continued growth, HealthHero are seeking to recruit two Urgent Care Assistants to support our service on a minimum hours contract. Our Urgent Care Assistants will be required to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. Working on a minimum hours basis offers the ability to work flexibly, choosing shifts available based on our evolving operational need. Whilst there is a 2 shift per month minimum commitment, you will be able to opt in to a greater number of shifts up to a maximum of 37.5 hours/week.
Please note that whilst our Head Office is situated in Chippenham, a degree of flexibility will be required to support the operational need across our Urgent Care Bases as per our operational need.
The Role: As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service providing care to our service users. This role will involve providing non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. Due to the nature of the role, some flexibility working across our Urgent Care bases may be required within the shift hours.
Your key duties will include:
- Driving: Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped. Accurate recording of all medications and consumables used while on shift.
- Base duties: To be the first point of contact for the patient or carer/relative in our designated Treatment Centres. Supporting Clinicians while you are on shift. Communicating with patients both in person and via the telephone (comfort & welfare checks). Ensure the Treatment Centre is kept clean and tidy.
- Medication and Stock Management: Using a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenishing car stock at the end of your shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumables.
*Full Training will be provided*
The Urgent Care Assistant role is varied in nature. The successful candidate will be expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.
About You: As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service. You will be required to confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
What we offer:
- A competitive rate of pay with evening and weekend enhancements of up to £16.48/hr (dependent on shift times)
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
- Company Pension Scheme.
- Simply Health cash plan membership.
- Life Assurance.
- Free staff parking.
About us: Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.
We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Apply: If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at UC-Recruitment@healthhero.com
Closing date: Friday 13th June (5pm)
Additional information: Please note that the successful applicant will need an Enhanced DBS which will be applied for by us upon confirmation of appointment. We reserve the right to close this job in the event we receive a sufficient number of applications.
Equality, Inclusivity and Diversity: In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on UC-Recruitment@healthhero.com
Safeguarding: Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Urgent Care Assistant - Minimum Hours Contract (Wiltshire) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Assistant - Minimum Hours Contract (Wiltshire)
✨Tip Number 1
Familiarise yourself with the Integrated Urgent Care services in Wiltshire, Swindon, and Bath. Understanding the specific needs and challenges of these areas will help you demonstrate your commitment and readiness to support the service during your interview.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare roles, especially those involving driving or reception duties. This will show that you have the relevant skills and can handle the dual nature of the role effectively.
✨Tip Number 3
Prepare to discuss how you would handle stressful situations or emergencies. Given the nature of the role, showcasing your ability to remain calm and professional under pressure will be crucial during the selection process.
✨Tip Number 4
Be ready to talk about your flexibility regarding shift patterns. Since the role requires working various hours, demonstrating your willingness to adapt to the operational needs will make you a more attractive candidate.
We think you need these skills to ace Urgent Care Assistant - Minimum Hours Contract (Wiltshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Urgent Care Assistant. Emphasise any previous roles in healthcare, customer service, or driving, as well as your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing care and support. Mention specific examples of how you've demonstrated compassion and respect in previous roles, and explain why you want to work with HealthHero.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to adapt to different shifts. This shows that you understand the operational needs of the service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at HealthHero
✨Show Your Compassion
As an Urgent Care Assistant, you'll be interacting with patients and their families. Make sure to demonstrate your compassion and respect during the interview. Share examples of how you've provided support in previous roles or situations.
✨Highlight Your Organisational Skills
This role requires excellent attention to detail and strong administration skills. Be prepared to discuss how you manage tasks efficiently, especially in a fast-paced environment. Mention any relevant experiences where your organisational skills made a difference.
✨Demonstrate Flexibility
Since the job involves working various shifts and locations, it's important to show your willingness to adapt. Talk about your previous experiences where you had to be flexible with your schedule or duties, and how you handled those situations.
✨Prepare for Driving Questions
Given that driving is a key part of this role, be ready to discuss your driving experience. Ensure you have a clear understanding of safe driving practices and be prepared to talk about how you maintain vehicle safety and compliance.
