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For Companies At a Glance
- Tasks: Drive clinicians and support patients in urgent care settings across the South West.
- Company: Join HealthHero, a leading digital primary care provider with a supportive culture.
- Benefits: Earn up to £16.48/hr, enjoy generous holidays, and access professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Must have a full UK driving licence and strong communication skills.
- Other info: Flexible shifts available, including evenings and weekends, with full training provided.
Overview
Urgent Care Assistant – Keynsham (Out of hours, part-time, Up to £16.48/hr)
As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis. Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. Shift patterns and rota flexibility can be discussed at the application stage.
Our Urgent Care service operates 24/7 across the South West locality with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the hours listed below. Overnight work will be required as part of the role.
Responsibilities
- Driving: Drive Clinicians to patients’ homes in a safe and legal manner, perform basic vehicle checks at shift start/end, and accurately record medications and consumables used.
- Base: Be the first point of contact for patients or carers in designated Treatment Centres; support Clinicians on shift; communicate with patients in person and by phone; keep Treatment Centre clean and orderly.
- Medication and Stock Management: Use computer systems to maintain stock levels of medications and consumables; replenish car stock at end of shift; manage stock rotation and expiry dates on weekly deliveries.
What you will do
- Work across shifts including Monday–Friday evenings (18:15/18:30–23:00), overnights (23:00–08:00), and weekend/overnight blocks (AM/PM/Evening or Overnight).
- Undertake non-clinical support to clinicians and patients using NHS 111 and GP Out of Hours services.
- Be flexible to occasional duties outside contracted hours to support operational needs.
About You
- Well organized, hardworking and personable; able to join an established, close-knit team.
- Confident interaction with patients, relatives and carers; compassionate, detail-oriented and professional under pressure.
- Strong administration skills; able to work calmly in emergency or stressful situations.
- Full UK Driving Licence (with no more than 6 penalty points) and good driving experience.
- Willingness to undergo a driver’s medical if successful at interview.
Qualifications and Requirements
- Full UK Driving Licence with up to 6 penalty points.
- Ability to undertake reception, driving and non-clinical support duties as part of the Integrated Urgent Care service.
- DBS check will be required (Enhanced DBS applied for by HealthHero on appointment).
What we offer
- Competitive pay up to £16.48/hr depending on shift times, with evening and weekend enhancements
- Discretionary staff bonus scheme
- Generous holiday entitlement up to 33 days per annum (Incl. bank holidays)
- Company Pension Scheme
- Simply Health cash plan
- Life Assurance
- Free staff parking
How to apply
If you would like to make a difference and think this is the role for you, we would love to hear from you. For questions or to arrange an informal conversation, contact our Recruitment Team at UC-Recruitment@healthhero.com.
Closing Date: Monday 6th October 2025 (5pm).
Additional information
- Please note the successful applicant will need an Enhanced DBS which we will apply for upon confirmation of appointment.
- We reserve the right to close this job posting early if a sufficient number of applications are received.
- We are unable to offer sponsorship for visa requirements.
Equality, Inclusivity and Diversity
We welcome applications from all suitably qualified candidates and are committed to equality, inclusivity and diversity. We are a Disability Confident Employer and can provide reasonable adjustments at any part of the application process. For adjustments, contact UC-Recruitment@healthhero.com.
Safeguarding
Please see information relating to safeguarding as a provider of healthcare.
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Urgent Care Assistant - Keynsham (Out of hours, part-time, Up to £16.48/hr) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Assistant - Keynsham (Out of hours, part-time, Up to £16.48/hr)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that Urgent Care Assistant role.
✨Tip Number 2
Be ready for the interview! Research common questions for Urgent Care Assistants and think about how your skills match the job description. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your personality! During interviews, let your personable side come through. Remember, they’re looking for someone who can interact well with patients and colleagues, so don’t be afraid to be yourself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect with you.
We think you need these skills to ace Urgent Care Assistant - Keynsham (Out of hours, part-time, Up to £16.48/hr)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Urgent Care Assistant. We want to see how you can contribute to our Integrated Urgent Care services!
Showcase Your Soft Skills: As this role involves interacting with patients and clinicians, it’s important to demonstrate your communication skills and compassion in your application. Let us know how you handle stressful situations and support others.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Make sure you understand the key responsibilities of an Urgent Care Assistant. Familiarise yourself with driving duties, reception tasks, and how to support clinicians effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As you'll be interacting with patients and their families, it's crucial to demonstrate your communication skills. Prepare examples of how you've handled difficult situations or provided comfort to others. This will highlight your personable nature and ability to work under pressure.
✨Be Ready for Flexibility Questions
Since the role involves varied shift patterns, be prepared to discuss your availability and willingness to adapt. Think about how you can manage your time effectively and provide examples of past experiences where you've successfully adjusted to changing schedules.
✨Highlight Attention to Detail
Attention to detail is vital in this role, especially when managing medication and stock levels. Prepare to discuss specific instances where your attention to detail made a difference, whether in previous jobs or personal experiences. This will reassure the interviewers of your capability in maintaining high standards.
