At a Glance
- Tasks: Coordinate urgent care services and support healthcare professionals in a fast-paced environment.
- Company: Join HealthHero Integrated Care, a leader in digital health services.
- Benefits: Enjoy up to 33 days holiday, competitive pay, and a supportive team.
- Other info: Flexible shifts available, with opportunities for training and career progression.
- Why this job: Make a real difference in patient care while developing your career.
- Qualifications: Good education, communication skills, and experience in a similar role.
The predicted salary is between 13.63 - 13.63 £ per hour.
Are you passionate about making a difference when people need support most?
Do you thrive in a fast-paced environment and enjoy working as part of a dedicated team? Are you looking for a rewarding opportunity to develop your career within Urgent Care while playing a vital role in delivering high-quality patient services?
If so, we'd love to hear from you!
Following continued organisational growth, we are excited to offer an opportunity to join our forward-thinking Urgent Care team in Shropshire, Telford and Wrekin. As an Urgent Care Coordinator, you will play a key role in supporting the delivery of our GP Out of Hours and Care Coordination services, helping ensure patients receive the right care, at the right time.
We are seeking enthusiastic, resilient, and compassionate individuals who enjoy working in a busy and varied environment and are committed to delivering excellent patient care. In return, you’ll become part of a supportive and high-performing team, gain valuable experience within Urgent Care, and contribute to services that make a real difference to local communities.
Working Pattern
This role forms part of a 24/7 service, with shifts primarily covering weekday overnights, weekends, and bank holidays.
Please note that, upon application, we will be able to share our established rota pattern with you, allowing you to review the schedule and ensure it aligns with your availability and preferences.
About the role
Based in our Telford Headquarters, The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.
Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.
About you
You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.
If you are organised and enjoy planning, then your day could look something like this:
- Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111.
- Planning ahead to ensure people and resources are best utilised.
- Assisting clinicians to access community health teams.
- Supervising operational staff.
If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We’ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.
Key Skills and Experience
- A good standard of general education.
- Experience in a similar role.
- Excellent communication skills.
- Attention to detail.
- Ability to prioritise your workload.
- Caring and empathetic nature.
About us
HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.
Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:
- Telephone clinical assessment and consultation
- Video consultations
- Face-to-face appointments at our treatment centres
- Home visits for patients unable to travel
- Clinical assessment and advice following NHS 111 referrals
- In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe’s largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.
What we offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- A base rate of £13.63/hr + evening and weekend enhancements of up to £18.40/hr (dependent on shift times)
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
- Free staff parking
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team.
Closing date: Friday 20th November 2026 (5pm)
Office based: Grosvenor House, Telford
Additional information: We reserve the right to close this job in the event we receive a sufficient number of applications. Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.
Equality, Inclusivity and Diversity
Urgent Care Coordinator(Non-clinical) - Permanent(OOH, Part time & Full-time hrs, Shropshire, Te in Telford employer: HealthHero
HealthHero is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact patient care across multiple countries. With a strong emphasis on employee growth, you will have access to mentorship opportunities and the chance to lead exciting projects in a hybrid work environment. Join us to be part of a mission-driven team that values accessibility, performance, and reliability in healthcare technology.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Coordinator(Non-clinical) - Permanent(OOH, Part time & Full-time hrs, Shropshire, Te in Telford
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Urgent Care Coordinator(Non-clinical) - Permanent(OOH, Part time & Full-time hrs, Shropshire, Te in Telford
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at HealthHero, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at HealthHero
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at HealthHero.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at HealthHero.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at HealthHero can really resonate with interviewers and show your commitment to the field.
