Rota Administrator - Telford (FT, 37.5hr/wk, 6-month temporary contract)

Interested in a temporary position? We have an exciting opportunity that might be just what you're looking for. We're looking for a highly organised and proactive Rota Administrator to join our Resource Coordination Team. In this role, you'll play a vital part in keeping our healthcare services running smoothly by supporting workforce scheduling, coordinating shift cover, and providing outstanding administrative support. If you enjoy working with people, solving problems, and making a real difference, we'd love to hear from you.

About The Role

Our services operate 24/7, 365 days a year, supporting healthcare professionals and patients across the UK. As a Rota Administrator, you'll play a key role in ensuring our workforce is scheduled effectively, helping us maintain excellent service delivery and ensuring shifts are covered efficiently. This is a fantastic opportunity for someone who enjoys working with people, managing multiple priorities, and making a real impact. This role requires flexibility and adaptability to support a 24/7 operation. Kindly note, occasional work outside of normal hours may be required to help ensure the smooth running of the service.

About You

As a Rota Admin, you will be a key part of our Resource Coordination Team, helping to ensure our healthcare services are staffed effectively and run smoothly.

Day-to-Day, You'll:

• Manage the rota team inbox and respond to staff enquiries.
• Speak with colleagues by phone and email to resolve rota queries.
• Help fill shifts and support service coverage across operational teams.
• Update the workforce systems with accurate information.
• Record sickness, annual leave, and other absences.
• Work closely with Rota Team Lead, Resource Coordinators and colleagues across the organisation.

Key Responsibilities:

• Support the effective administration of staff rotas and workforce planning.
• Ensure service coverage by identifying and escalating staffing gaps.
• Regular staff communication via phone and email, including inbound and outbound contact, is essential to this role.
• Maintain accurate workforce, absence, and compliance records.
• Provide high-quality administrative support for GP and workforce processes, including compliance activities, pay administration, induction, and ongoing enquiries.
• Deliver excellent customer service to colleagues and stakeholders.
• Follow organisational procedures and standards to ensure accurate and efficient administration.
• Assist with any other duties considered commensurate to the role.

About Us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care. Our Integrated Urgent Care Services Support Patients Across Both Localities, Providing Clinical Assessment And Urgent Care Outside Normal GP Opening Hours.

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe’s largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) – and we're rewarded when we do. We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account.

What We Offer:

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• A highly competitive annual salary of £26,100/annum
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance
• Free staff parking

Closing date: Friday 18th September 2026 (5pm)

Place of work: Telford (Grosvenor House, Central Park)/Hybrid

Working days: Monday to Friday (9.00-17.00)

Additional Information: We reserve the right to close this job in the event we receive a sufficient number of applications. Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity: In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at recruitment-team@healthhero.com

Safeguarding: Please see here for information relating to our commitment to safeguarding as a provider of healthcare.