At a Glance
- Tasks: Drive clinicians and support patients in a dynamic healthcare environment.
- Company: Join HealthHero, Europe's largest digital health provider, making healthcare accessible.
- Benefits: Earn up to £17.15/hr, enjoy generous holidays, and access a company pension.
- Other info: Flexible shifts available with opportunities for career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a result of continued growth, HealthHero are seeking to recruit an Urgent Care Assistant to support our service on a minimum hours contract at Salisbury. Our Urgent Care Assistants will be required to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. Working on a minimum hours basis offers the ability to work flexibly, choosing shifts available based on our evolving operational need. Whilst there is a 2 shift per month minimum commitment, you will be able to opt in to a greater number of shifts up to a maximum of 37.5 hours/week.
Please note that whilst our Head Office is situated in Chippenham, a degree of flexibility will be required to support the operational need across our Urgent Care Bases as per our operational need.
The Role:
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service providing care to our service users. This role will involve providing non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. Due to the nature of the role, some flexibility working across our Urgent Care bases may be required within the shift hours.
Your key duties will include:
- Driving
- Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
- Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
- Accurate recording of all medications and consumables used while on shift.
- Base duties
- To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
- Supporting Clinicians while you are on shift.
- Communicating with patients both in person and via the telephone (comfort & welfare checks).
- Ensure the Treatment Centre is kept clean and tidy.
- Medication and Stock Management:
- Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
- Replenishing car stock at the end of your shift.
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables.
*Full Training will be provided*
The Urgent Care Assistant role is varied in nature. The successful candidate will be expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.
About You
As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.
HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.
We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts. We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.
Join us, and help build a next generation health system the world is waiting for.
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –and we're rewarded when we do. We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account.
What we offer:
- A competitive rate of pay with evening and weekend enhancements of up to £17.15/hr (dependent on shift times)
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
- Company Pension Scheme.
- Simply Health cash plan membership.
- Life Assurance.
- Free staff parking.
Apply:
If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at Recruitment-team@healthhero.com
Closing date: Friday 29th May 2026 (5pm)
Working base: Salisbury
Additional information
*Please note that the successful applicant will need an Enhanced DBS which will be applied for by us upon confirmation of appointment.
**We reserve the right to close this job in the event we receive a sufficient number of applications.
***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on Recruitment-team@healthhero.com
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Urgent Care Assistant - Minimum Hours Contract (Salisbury) employer: HealthHero
HealthHero is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and clients. As a freelance CISM-Certified Critical Incident Counselor, you will benefit from flexible working arrangements, comprehensive training, and opportunities for professional growth while making a meaningful impact in the lives of individuals during critical times. Join us in a role that not only values your expertise but also fosters a collaborative environment dedicated to mental health support across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Assistant - Minimum Hours Contract (Salisbury)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HealthHero. Understand their values and services, especially how they simplify healthcare. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Urgent Care Assistant role, especially your driving and communication abilities.
✨Tip Number 3
Dress the part! Even though it’s a casual environment, looking professional can make a great first impression. Aim for smart-casual attire that shows you mean business while still being approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your personable nature!
We think you need these skills to ace Urgent Care Assistant - Minimum Hours Contract (Salisbury)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us connect with you.
Tailor Your Application:Make sure to tailor your application to the Urgent Care Assistant role. Highlight relevant experiences, especially those involving driving and patient interaction. This shows us you understand what the job entails!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key skills or experiences, and avoid long-winded sentences. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application reaches us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Urgent Care Assistant. Familiarise yourself with the driving and receptionist duties, as well as the importance of non-clinical support in urgent care settings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As you'll be interacting with patients and clinicians, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've effectively communicated in past roles, especially in stressful situations. Highlight your ability to be personable and reassuring, which is key in healthcare.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations on the job. Think about potential challenges you might face as an Urgent Care Assistant and prepare your responses. For instance, how would you manage a difficult patient or a high-pressure situation? Practising these scenarios can give you an edge.
✨Demonstrate Flexibility and Commitment
Since the role requires flexibility in shift patterns, be prepared to discuss your availability and willingness to adapt. Emphasise your commitment to supporting the Integrated Urgent Care service and your understanding of the operational needs across different bases. This shows that you're ready to contribute positively to the team.
