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- Tasks: Lead operations in healthcare, ensuring high-quality patient services and team management.
- Company: Join HealthHero, a leader in digital primary care, improving lives across Europe.
- Benefits: Enjoy competitive salary, generous holidays, staff bonuses, and a supportive work culture.
- Why this job: Make a real impact in healthcare while working in a dynamic, innovative environment.
- Qualifications: Experience in healthcare operations management and relevant qualifications are essential.
- Other info: Flexible working hours with occasional evening and weekend shifts required.
The predicted salary is between 36000 - 60000 £ per year.
As a result of organisation growth, an exciting opportunity has arisen for an experienced Operations Manager within the healthcare sector to join our senior team on a full time, permanent basis.
Working from our regional Head Office in Shropshire, the Operations Manager will play a pivotal leadership role in delivering high-quality, patient-centred services across the Out of Hours GP Service and CCCSPA across the Shropshire, Telford and Wrekin (STW) region.
Operating at pace and with a high degree of autonomy, the postholder will drive performance, innovation, and continuous improvement across the service. As a key member of the leadership team, you will work closely with the Associate Director of Operations, Operations Manager, and Senior Clinical Leads, translating our strategic vision into on the ground operational delivery. The role will require strong collaboration with clinicians as well as internal and external stakeholders to ensure services are safe, responsive, and effective.
Please note that whilst this role will predominantly be based around a Monday-Friday office hours work pattern, our operation runs around the clock, 365 days/year. As such, you\’ll need to bring a flexible approach to your work pattern and occasionally flex to evening, weekend and bank holiday work.
About You
As an experienced Operations Manager within the healthcare sector, the postholder will be confident and comfortable with essential managerial duties such as managing staff (who work both in office and remotely), working to deliver high-quality patient care and compliance with healthcare regulations. You will be able to work under pressure, under pressure, manage competing priorities and make confident decisions at pace.
Our ideal candidate will be a hands-on leader who thrives in fast-paced, changing environment. Proven leadership experience in a health or social care setting (regulated environment) is essential. You will oversee key elements of the service such as medicines management and controlled drugs processes, ensuring robust systems for ordering, delivery, storage, and auditing are in place and compliant with governance standards.
Our ideal candidate will possess a professional qualification in Operational Management (CMI, ILM or similar) or be able to demonstrate a significant level of Operations Management experience within a relevant healthcare setting.
About The Role
The STW Service Manager will provide line management to Operational Team Leads, offering professional leadership and oversight not only to direct reports but also to the wider Urgent Care Team. They will be instrumental in fostering a culture of accountability, resilience, and excellence across all service areas. You will also provide operational management and support across the region, maintaining a regular physical presence across all areas of the STW Out of Hours Service.
The key responsibilities of the role will include but not be limited to:
- Leading the effective, consistent, and resilient operational delivery of STW services, ensuring appropriate managerial and professional infrastructure is in place.
- Providing line management for all non-clinical staff based in STW (to include both office and remote workers)
- Ensure adherence to all operational and professional protocols and systems.
- Ensuring the seamless coordination between local and head office-based service delivery functions.
- Ensuring treatment centres are fully prepared for clinical practice and patient care, maintaining high standards of cleanliness, infection prevention and control (IP&C), and regulatory compliance.
- Conducting regular inspections and audits of facilities, coordinating with teams to address issues and maintain a safe environment
- Overseeing the maintenance and readiness of the out-of-hours fleet vehicles, ensuring compliance with safety and legal standards, and proper equipping with medical kits and supplies.
- Collaborate with the Resourcing Function to optimise staffing and operational effectiveness.
- Participating in the out-of-hours On Call Manager rota and ensure familiarity with business continuity processes.
A full job description can be requested by contacting UC-Recruitment@healthhero.com
What we offer:
- A highly competitive annual salary
- Access to a discretionary staff bonus scheme
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
About us:
Medvivo, now known as HealthHero Integrated Care became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.
We\’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.
We are committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of our Urgent Care services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Apply
If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you. Please proceed to apply via the link below.
If you would like to arrange an informal conversation ahead of submitting a formal application, please contact our Recruitment Team at UC-Recruitment@healthhero.com
Closing date: Friday 1st August 2025 (5pm)
Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at UC-Recruitment@healthhero.com.
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare. #J-18808-Ljbffr
Operations Manager (Shropshire, Telford and Wrekin) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Shropshire, Telford and Wrekin)
✨Tip Number 1
Familiarise yourself with the healthcare regulations and compliance standards relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to maintaining high-quality patient care.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who have experience in operations management. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance and innovation in previous roles. Highlighting your hands-on leadership style and ability to manage competing priorities will resonate well with the hiring team.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability, as the role requires occasional evening and weekend work. Sharing past experiences where you've successfully managed similar demands can set you apart from other candidates.
We think you need these skills to ace Operations Manager (Shropshire, Telford and Wrekin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management within the healthcare sector. Focus on your leadership roles, compliance with healthcare regulations, and any specific achievements that demonstrate your ability to drive performance and innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient-centred care and how your experience aligns with the responsibilities of the Operations Manager role. Mention your ability to manage staff effectively and your approach to fostering a culture of accountability and excellence.
Highlight Relevant Qualifications: Clearly state any professional qualifications you possess in Operational Management, such as CMI or ILM certifications. If you lack formal qualifications, emphasise your extensive experience in operations management within a healthcare setting.
Showcase Your Leadership Style: Describe your leadership style and how it has contributed to successful outcomes in previous roles. Provide examples of how you've managed teams under pressure and made confident decisions in fast-paced environments.
How to prepare for a job interview at HealthHero
✨Understand the Healthcare Landscape
Familiarise yourself with the current trends and challenges in the healthcare sector, particularly in urgent care services. Being able to discuss these topics will demonstrate your industry knowledge and commitment to improving patient care.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a fast-paced environment. Highlight your experience in managing both office and remote staff, as well as how you foster a culture of accountability and resilience.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare to discuss specific situations where you had to make quick decisions or manage competing priorities, showcasing your operational management skills.
✨Demonstrate Your Commitment to Compliance
Since the role involves overseeing compliance with healthcare regulations, be prepared to discuss your experience with governance standards and how you've ensured adherence to protocols in previous roles.
