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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering high-quality urgent care services.
- Company: Join HealthHero, a leader in digital primary care with a supportive culture.
- Benefits: Enjoy competitive salary, generous holidays, and a staff bonus scheme.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong communication skills and ability to work autonomously required.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Operational Team Lead – Full-time, Permanent (Shropshire, Telford & Wrekin)
As a STW Operational Team Lead within the healthcare sector, you will join our forward-thinking Urgent Care Team. This is a permanent, full-time position based from our regional Head Office in Telford. You will work closely with the Assistant Operations Manager to support all members of the Urgent Care Team in delivering a high-quality 24/7 service to patients and service users across Shropshire, Telford and Wrekin (STW).
You will play an advisory role in recruitment, induction, and training, and provide proactive ongoing support to the team. You will ensure agreed working practices are adhered to consistently and, where appropriate, keep the team updated on operational and organisational developments. This role requires a blend of weekend work and overnight shifts within an operational four-week rolling rota, with set hours.
Responsibilities
- Supporting and supervising all members of the Urgent Care team in delivering a high-quality service
- Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
- Liaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service
- Supervising operational teams and acting as the first point of reference to resolve issues that may occur during the shift
- Coordinating the resources available on shift to ensure a consistent and high level of service is maintained
About You
- Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome
- Remain calm and focused on service delivery at all times, especially during unpredictable workloads
- Maintain a good working knowledge of key HealthHero Integrated Care policies and procedures relating specifically to the service and ensure the team adheres to procedures
- Communicate with all stakeholders confidently, knowledgeably and courteously at all times
About Us
Our Integrated Urgent Care (IUC) is a service offered to patients registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We will commence our Shropshire, Telford and Wrekin services on 1 October 2025, including GP Out of Hours and Care Coordination Services. Medvivo became part of the HealthHero group in 2020, providing Integrated Urgent Care service provision and expertise. HealthHero caters to millions across the UK, Ireland, France, and Germany, with a mission to improve lives and simplify healthcare. We are recognised as a Great Place to Work and have been featured in the Sunday Times 100 Tech list for growth. We are committed to excellence in person-centred care and continuously improve the quality of our services and culture, as evidenced by consecutive outstanding ratings by the Care Quality Commission.
Our SOAR values — Simplify, Own, Aspire and Respect — guide us daily.
What We Offer
- A competitive base salary per annum plus enhancements (uplifts dependent on shift time and day)
- Discretionary staff bonus scheme
- Free staff parking
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
Apply
If you would like to make a difference and think this is the role for you, we would love to hear from you. For a full Job Description or if you have any questions, please contact our Recruitment Team at UC-Recruitment@healthhero.com. Closing date: Tuesday 11 November (5pm). Office-based: Grosvenor House, Central Park, Telford TF2 9TW.
Equality, Inclusivity and Diversity
We are committed to Equality, Inclusivity and Diversity and welcome applications from candidates of all backgrounds. We support equal opportunities for candidates with disabilities or special needs and welcome reasonable adjustments to the application process. Contact UC-Recruitment@healthhero.com for any adjustments.
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
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Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about the Operational Team Lead role. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching HealthHero and their Integrated Urgent Care services. Knowing their mission and values will help you align your answers with what they’re looking for, showing you’re genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Team Lead, you’ll need to convey information clearly and confidently. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at HealthHero.
We think you need these skills to ace Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Operational Team Lead role. We want to see how you can make a difference in our Urgent Care Team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Relevant Experience: Don’t forget to mention any previous experience in healthcare or team leadership roles. We’re looking for someone who can support and supervise effectively, so share examples that showcase your capability.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operational Team Lead. Familiarise yourself with the healthcare sector, especially the specifics of urgent care services. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll be supervising and supporting your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to remain calm under pressure, as this is crucial in a fast-paced environment like healthcare.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to engage with both internal and external stakeholders.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, being flexible with working hours is essential. Be prepared to discuss how you've adapted to changing circumstances in previous jobs. This will show that you're ready to embrace the demands of a 24/7 operational environment.
