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- Tasks: Lead a dynamic team in delivering high-quality urgent care services.
- Company: Join HealthHero, a leader in digital primary care with a supportive culture.
- Benefits: Enjoy competitive salary, generous holidays, and a staff bonus scheme.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong communication skills and ability to work autonomously required.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Operational Team Lead – Full-time, Permanent (Shropshire, Telford & Wrekin)
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Operational Team Lead – Full-time, Permanent
Are you seeking an exciting new job opportunity to make a difference? This vacancy could represent a significant step in your professional development.
As a result of organisational growth, we are happy to announce a new role opening to join our forward thinking team in Shropshire, Telford and Wrekin, for an Operational Team Lead within the healthcare sector to join our dynamic Urgent Care Team. This is a permanent, full-time position, and we are looking for someone ready to make a substantial impact.
Working from our regional Head Office in Telford, as a Team Lead you will work closely with the Assistant Operations Manager to make a difference and support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users, across the Shropshire, Telford and Wrekin (STW) region.
You will play an advisory role in the recruitment, induction, training and provide proactive on‑going support to the team. You will ensure that agreed working practices are adhered to consistently across the team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.
You will be calm and focused, have very good communication skills, be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions, procedures, and protocols to contribute to the efficient and effective operation of our service.
Please be aware that this role is full-time, with set hours, requiring a blend of weekend work and overnight shifts, within an operational four-week rolling rota.
We are happy to share the available rota pattern upon the receipt of the formal application.
About The Role
As a STW Operational Team Lead, you will be able to prioritise workloads and meet deadlines whilst working to the highest standards. As our operation runs around the clock, 365 days of the year, you will need to bring a flexible approach to working hours.
Day to day, your duties will include but not be limited to:
- Supporting and supervising all members of the Urgent Care team in delivering a high-quality service
- Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
- Liaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service
- Supervising our operational teams and acting as the first point of reference to resolve issues that may occur during the shift
- Coordinating the resources available on shift to ensure a consistent and high level of service is maintained
About You
- Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome
- Remain calm and focused on service delivery at all times, especially during unpredictable workloads
- Maintain a good working knowledge of key HealthHero Integrated Care policies and procedures relating specifically to the service ensuring the team adhere to procedures
- Communicate with all stakeholders confidently, knowledgeably and courteously at all times
About Us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.
We will commence our Shropshire, Telford and Wrekin services on 1st October 2025, these include GP Out of Hours and Care Coordination Services.
Medvivo became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long‑term health management.
We\’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.
Committed to achieving excellence in the delivery of person‑centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we’re rewarded when we do.
What We Offer
- A competitive base salary per annum plus enhancements (uplifts dependent on shift time and day)
- Discretionary staff bonus scheme
- Free staff parking
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
Apply
If you would like to make a difference and think this is the role for you, we would love to hear from you.
For a full Job Description or if you have any questions, please contact our Recruitment Team at
UC-Recruitment@healthhero.com
Closing date: Monday 1st December 2025 (5pm)
Office-based: Grosvenor House, Central Park, Telford TF2 9TW
Additional Information
- We reserve the right to close this job in the event we receive a sufficient number of applications
- Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on UC-Recruitment@healthhero.com
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Other
Industries: IT Services and IT Consulting
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Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about the Operational Team Lead role. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching HealthHero and their Integrated Urgent Care services. Knowing their mission and values will help you align your answers with what they’re looking for, showing you’re genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Team Lead, you’ll need to convey information clearly and confidently. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at HealthHero.
We think you need these skills to ace Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Operational Team Lead role. We want to see how you can make a difference in our Urgent Care Team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Relevant Experience: Don’t forget to mention any previous experience in healthcare or team leadership roles. We’re looking for someone who can support and supervise effectively, so share examples that showcase your capability.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operational Team Lead. Familiarise yourself with the healthcare sector, especially the specifics of urgent care services. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll be supervising and supporting your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to remain calm under pressure, as this is crucial in a fast-paced environment like healthcare.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to engage with both internal and external stakeholders.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, being flexible with working hours is essential. Be prepared to discuss how you've adapted to changing circumstances in previous jobs. This will show that you're ready to embrace the demands of a 24/7 operational environment.
