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For Companies At a Glance
- Tasks: Welcome patients, record arrivals, and support clinicians in a fast-paced environment.
- Company: Join HealthHero, a leading digital healthcare provider with a supportive culture.
- Benefits: Flexible shifts, competitive pay of £12.21/hr, plus extra for evenings and weekends.
- Why this job: Make a real difference in urgent care during the busy winter months.
- Qualifications: Great communication skills and a friendly attitude; healthcare experience is a plus.
- Other info: Immediate start available; we value diversity and inclusivity in our team.
The team at HealthHero is currently seeking to recruit receptionists to support our operations on a 3-month fixed‑term contract, with an opportunity for an immediate start. As a valued member of our team, our Receptionists will play a key role in supporting the delivery of Integrated Urgent Care services throughout Wiltshire, Swindon, and Bath and North East Somerset.
About The Role
We are looking for enthusiastic and reliable Receptionists to join our Out of Hours Base Team during the busy winter months. This is a flexible, minimum‑hours contract designed to provide essential support to our services when demand is high. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon.
Key Responsibilities
- Welcome patients and visitors, ensuring a professional and friendly experience
- Record patient arrival times
- Support clinicians as required
- Handle queries promptly and efficiently
Requirements
- Excellent communication and customer service skills
- Ability to work under pressure in a fast‑paced environment
- Basic IT skills
- Previous reception or healthcare experience desirable but not essential
About Us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare.
What We Offer
- Flexible shifts to fit around your availability
- A competitive base rate of pay of £12.21/hr, plus enhanced pay for evenings, weekends, and bank holidays (dependent on shift times)
Apply If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at UC-Recruitment@healthhero.com
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.
Out of Hours Receptionist - 3 month fixed term contract (Wiltshire) in Keynsham employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Receptionist - 3 month fixed term contract (Wiltshire) in Keynsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HealthHero and their Integrated Urgent Care services. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling pressure. Think about examples from your past experiences that highlight your skills and how you can contribute to the role.
✨Tip Number 3
Dress the part! Even though it's a reception role, looking professional can make a great first impression. Choose an outfit that reflects the friendly and professional environment of HealthHero.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Out of Hours Receptionist - 3 month fixed term contract (Wiltshire) in Keynsham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in urgent care.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences. Focus on your communication and customer service skills, as these are key for the Out of Hours Receptionist role.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Out of Hours Receptionist. Familiarise yourself with the specific tasks like welcoming patients, recording arrival times, and handling queries. This will help you demonstrate your enthusiasm and readiness to contribute from day one.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. Think about times when you resolved issues or provided exceptional customer service, as these stories will resonate well with the interviewers.
✨Demonstrate Flexibility and Reliability
Since this role involves flexible shifts during busy winter months, be ready to discuss your availability and willingness to adapt. Highlight any past experiences where you successfully managed changing schedules or worked under pressure, showing that you can handle the demands of the job.
✨Research HealthHero's Values
HealthHero values its mission to simplify healthcare and improve lives. Take some time to understand their core values: Simplify, Own, Aspire, and Respect (SOAR). Be prepared to discuss how your personal values align with theirs, as this will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
