Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide telephone and video counselling, conduct assessments, and manage client caseloads.
- Company: Join HealthHero, Europe's leading digital telehealth platform dedicated to improving lives through accessible healthcare.
- Benefits: Enjoy flexible working hours, 22 days leave, birthday off, and comprehensive training.
- Why this job: Make a real impact on mental health while working in a supportive, inclusive environment.
- Qualifications: Must be a qualified Counsellor/Psychotherapist with at least 300 clinical hours and BACP registration.
- Other info: Part-time roles available; must work a minimum of 3 full days per week.
The predicted salary is between 22000 - 26000 £ per year.
Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.
HealthHero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.
As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.
We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.
You will be:
- Carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes, of all interactions.
- Being integrated into our Support Line Team.
Requirements:
- Able to work a minimum of 3x full days per week (at least 1 day based in-office, Bracknell. One day a week is MANDATORY.)
- Able to cover at least 1 weekend (7.5 hours) and 1 overnight sleeping shift, per month.
- Experienced practitioner with a minimum of 300+ clinical hours.
- Qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status.
- IT literate with good working knowledge of Microsoft Office suite.
- Strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- A keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure.
Desirable:
- Previous EAP/telephone Counselling or time limited assessment experience, ideally in a corporate environment.
Benefits:
- Full induction training programme, which will be undertaken via Microsoft Teams.
- 22 days leave, Bank holidays and your birthday off (pro-rata).
- Supervision covered up to 2 hours per month (pro-rata).
- Monthly 1-2-1’s with your line manager.
- 24/7 On Call support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
When applying, please provide your most recent CV, including employment history and qualifications. We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.
Diversity and Inclusion: Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.
EAP Telephone Counsellor - Hybrid Bracknell Q1 2025 employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Telephone Counsellor - Hybrid Bracknell Q1 2025
✨Tip Number 1
Familiarise yourself with HealthHero's mission and values. Understanding their approach to mental health and wellbeing will help you align your responses during interviews, showcasing how your personal philosophy matches their goals.
✨Tip Number 2
Highlight any previous experience in EAP or telephone counselling during your discussions. Be prepared to share specific examples of how you've successfully managed client caseloads and conducted assessments, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your clinical decision-making process. Given the emphasis on sound clinical judgement in the job description, think of scenarios where you've had to make tough decisions and how you handled them effectively.
✨Tip Number 4
Showcase your IT skills, especially with Microsoft Office. Since the role involves writing clinical notes and possibly using digital platforms for assessments, being able to demonstrate your proficiency can set you apart from other candidates.
We think you need these skills to ace EAP Telephone Counsellor - Hybrid Bracknell Q1 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications as a Counsellor/Psychotherapist, including your clinical hours and any relevant experience in EAP or telephone counselling. Emphasise your skills in assessment and decision-making.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Discuss your experience with managing caseloads, conducting risk assessments, and your ability to work under pressure while maintaining client focus.
Highlight Relevant Experience: In your application, be sure to mention any previous roles that involved structured counselling or working in corporate environments. This will demonstrate your suitability for the position and your understanding of the workplace dynamics.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a counselling role.
How to prepare for a job interview at HealthHero
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an EAP Telephone Counsellor. Familiarise yourself with the specific tasks such as conducting clinical assessments and managing a caseload, as this will help you answer questions confidently.
✨Showcase Your Experience
Highlight your clinical experience, especially the 300+ hours required. Be prepared to discuss specific cases or scenarios where you've successfully applied your skills in assessment and counselling.
✨Demonstrate Teamwork Skills
As a team player, it's important to convey your ability to work collaboratively. Share examples of how you've worked effectively within a team, particularly in high-pressure situations, to show that you can integrate well into their Support Line Team.
✨Prepare for Clinical Scenarios
Anticipate questions related to risk assessments and safeguarding protocols. Prepare to discuss how you would handle various client situations, demonstrating your clinical decision-making skills and ability to maintain boundaries.
