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- Tasks: Be the first point of contact for patients and manage their requests with care.
- Company: Join HealthHero, a digital-first healthcare provider transforming patient support.
- Benefits: Enjoy competitive pay, flexible hours, and perks like pizza lunches and free snacks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others; training provided.
- Other info: Flexible shifts available, with opportunities for career growth and ongoing support.
HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.
We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.
We are a 24/7 service and as such we have both daytime and evening opportunities available. However, we do ask for a minimum contractual commitment of 16 hours per week which could include weekend working. Our shift patterns are based around the core hours of 06:00 – 23:00. Essentially, we are looking for individuals who are available to work any day in the week.
About the Role
- Act as the first point of contact for incoming calls, dealing with queries effectively.
- Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
- Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
- Accurate recording and storage of information in line with company policies.
About You
- Excellent customer service skills and strong attention to detail.
- Strong verbal and written communication skills.
- Prior experience in call handling or contact center work is desirable, but full training will be provided.
- High emotional intelligence with the ability to empathize with patients.
- Proficient in Microsoft Office applications.
- You will receive ongoing training and support
- Opportunity for career progression
- Company Pension scheme
- Life Insurance
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 28 days holiday (inclusive of UK bank holidays)
- Pizza lunches and free snacks
- Free parking
Salary
We are a Real Living Wage Employer and our hourly rates of pay start at £12.60 plus additional uplifts for evening and weekend work.
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Customer Service Operator (Part-Time, Flexi Hours) employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator (Part-Time, Flexi Hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HealthHero. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you would handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your soft skills! In customer service, emotional intelligence is key. Be ready to share examples of how you've empathised with customers in the past. This will demonstrate that you have what it takes to connect with patients and handle their queries effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Operator (Part-Time, Flexi Hours)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Operator role. Highlight any relevant skills or experiences that match what we're looking for, like your customer service skills and attention to detail.
Show Your Personality: We love seeing a bit of your personality in your application! Don’t be afraid to let your unique voice shine through in your cover letter. It helps us get to know you better and see how you'd fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to understand your experience and skills without having to decipher complicated sentences!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at HealthHero
✨Know the Company Inside Out
Before your interview, take some time to research HealthHero. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, think of specific examples from your past experiences where you've excelled in helping customers. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as 'How would you handle an upset patient?' or 'Can you describe a time when you went above and beyond for a customer?'. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Flexibility
Since the role requires flexibility with hours, be sure to express your willingness to work various shifts, including evenings and weekends. Highlight any previous experience you have with flexible working hours to reinforce your adaptability.
