Critical Incident Responder
Critical Incident Responder

Critical Incident Responder

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support clients during critical incidents and provide counselling services.
  • Company: HealthHero is a leading UK EAP provider offering bespoke psychological solutions.
  • Benefits: Enjoy competitive fees, travel expenses covered, and full onboarding training.
  • Why this job: Join a supportive network of clinicians and make a real impact on mental health.
  • Qualifications: Must be a registered Counsellor with CISM training and relevant experience.
  • Other info: Flexible role balancing private practice with critical incident response.

The predicted salary is between 36000 - 60000 £ per year.

Calling all CISM trained Counsellors - join our Critical Incident Response team as an Affiliate at HealthHero. Are you a BACP/UKCP/NCS registered Counsellor? Are you CISM trained? Are you looking to balance your current private practice/work commitments with a Critical Incident Responder role with a leading UK EAP Provider? Do you want to be part of a network of Freelance Clinicians working together and supporting each other to create the highest quality, largest and most innovative mental health service in the UK?

We would like to give you a brief overview of HealthHero and our services; we are an EAP and offer a range of psychological solutions to customers ranging from Banks to Railways to Insurance companies. We work with a network of experienced clinicians across the UK; our service is bespoke to corporate customers. We require Critical Incident Stress Management (CISM) training.

Requirements
  • Face to face Counselling
  • BACP/ UKCP/NCS (or equivalent) registered Counsellor
  • CISM trained
  • Provided Onsite and/or Remote Support for other companies and/or EAPs
  • Recognised Diploma qualification in Counselling (Level 4 minimum)
  • Minimum 450 hours post-qualification, supervised client hours
  • Experienced in a similar role providing contracted counselling and managing own caseload
  • IT Skills including proficiency using Microsoft Systems as well as electronic clinical record systems
Benefits
  • Valuable experience working with a diverse range of corporate customers
  • Regular debriefs post-delivery of onsite and remote support
  • Competitive fees include your travel expenses and subsistence
  • Full onboarding training provided
  • Your fees will be agreed at the recruitment stage. HealthHero now uses exclusively the BACS automated payment system on a monthly payment run: (We will aim to action all payments for invoices within 45 days of receipt)

Critical Incident Responder employer: HealthHero

HealthHero is an exceptional employer for CISM trained Counsellors, offering a unique opportunity to balance your private practice with a rewarding role in our Critical Incident Response team. Our supportive work culture fosters collaboration among Freelance Clinicians, ensuring you are part of a network that prioritises high-quality mental health services across the UK. With competitive fees, comprehensive onboarding training, and the chance to work with diverse corporate clients, HealthHero stands out as a meaningful place to advance your career in mental health.
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Contact Detail:

HealthHero Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Critical Incident Responder

✨Tip Number 1

Network with other CISM trained professionals. Attend workshops or seminars related to Critical Incident Stress Management to meet potential colleagues and learn about job openings that may not be advertised widely.

✨Tip Number 2

Familiarise yourself with HealthHero's services and values. Understanding their approach to mental health support will help you align your skills and experiences with what they are looking for in a candidate.

✨Tip Number 3

Consider reaching out to current or former employees of HealthHero on professional networking sites. They can provide insights into the company culture and the specifics of the Critical Incident Responder role.

✨Tip Number 4

Stay updated on industry trends and best practices in counselling and critical incident response. This knowledge will not only enhance your skills but also demonstrate your commitment to professional development during interviews.

We think you need these skills to ace Critical Incident Responder

CISM Training
BACP/UKCP/NCS Registration
Face-to-Face Counselling
Experience in Critical Incident Stress Management
Client Caseload Management
Supervised Client Hours
Proficiency in Microsoft Systems
Electronic Clinical Record Systems
Strong Communication Skills
Empathy and Active Listening
Ability to Work Independently
Team Collaboration
Adaptability to Different Environments
Time Management Skills

Some tips for your application 🫡

Highlight Relevant Qualifications: Make sure to emphasise your CISM training and BACP/UKCP/NCS registration in your application. Clearly outline your qualifications and how they align with the requirements of the Critical Incident Responder role.

Showcase Experience: Detail your experience in providing face-to-face counselling and managing your own caseload. Include specific examples of your work with corporate clients or in similar roles to demonstrate your capability.

Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position at HealthHero. Use keywords from the job description to ensure your application stands out.

Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about joining HealthHero. Mention your commitment to mental health services and how you can contribute to their innovative approach.

How to prepare for a job interview at HealthHero

✨Showcase Your CISM Training

Make sure to highlight your CISM training during the interview. Discuss specific scenarios where you've applied your skills in critical incident stress management, as this will demonstrate your expertise and readiness for the role.

✨Emphasise Your Counselling Experience

Be prepared to talk about your experience as a BACP/UKCP/NCS registered counsellor. Share examples of your work with diverse clients and how you managed your caseload effectively, as this will show your capability in handling the responsibilities of the position.

✨Familiarise Yourself with HealthHero

Research HealthHero and its services before the interview. Understanding their approach to mental health solutions and the types of corporate customers they serve will help you align your answers with their values and needs.

✨Demonstrate IT Proficiency

Since the role requires IT skills, be ready to discuss your proficiency with Microsoft systems and electronic clinical record systems. Mention any relevant experiences where you successfully used technology to enhance your counselling practice.

Critical Incident Responder
HealthHero
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  • Critical Incident Responder

    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-15

  • H

    HealthHero

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