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- Tasks: Provide telephone and video counselling, conduct assessments, and manage client caseloads.
- Company: Join HealthHero, Europe's largest digital telehealth platform, dedicated to improving lives through accessible healthcare.
- Benefits: Enjoy flexible hours, 22 days leave, health schemes, and a supportive team environment.
- Why this job: Make a real impact on mental health while working in a dynamic, diverse team that values your expertise.
- Qualifications: Must be a qualified Counsellor/Psychotherapist (L4+) with BACP/COSCA registration and good IT skills.
- Other info: Part-time roles available with comprehensive training and opportunities for career growth.
The predicted salary is between 20800 - 24000 £ per year.
HealthHero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.
As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.
We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.
You will be:
- Carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes of all interactions.
- Integrated into our Support Line Team.
- Able to work a minimum of 22.5 hrs per week (at least 1 day based in-office, Glasgow, which is mandatory).
- Covering at least 1 weekend (7.5 hours) and one overnight sleeping shift from your home, per month.
You should:
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
- Have good IT skills with good working knowledge of Microsoft Office suite.
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure.
- Able to work in a busy environment.
- Having previous EAP/Telephone Counselling or time-limited assessment experience, ideally in a corporate environment is advantageous, but not mandatory, as comprehensive training will be provided.
We offer:
- Full induction training programme, which will be undertaken via Microsoft Teams.
- Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic.
- Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours).
- Financial assistance for Supervision.
- Monthly 1-2-1’s with your line Manager.
- 24/7 On Call support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
When applying, please provide your most recent CV, including employment history and qualifications. We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.
Diversity and Inclusion: Our Talent team works hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process; should you need it, please let us know.
Counsellor employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counsellor
✨Tip Number 1
Familiarise yourself with HealthHero's mission and values. Understanding their approach to mental health and wellbeing will help you align your responses during interviews, showcasing how your personal philosophy matches their goals.
✨Tip Number 2
Prepare to discuss your clinical assessment skills in detail. Since the role involves carrying out Initial Clinical Assessments, be ready to provide examples of your experience and how you've successfully managed client needs in previous roles.
✨Tip Number 3
Highlight any experience you have with EAP or telephone counselling, even if it's limited. If you lack direct experience, consider discussing transferable skills from other roles that demonstrate your ability to work under pressure and manage a caseload effectively.
✨Tip Number 4
Showcase your IT skills, particularly with Microsoft Office. Since the role requires good working knowledge of these tools, be prepared to discuss how you've used technology in your previous positions to enhance your counselling practice.
We think you need these skills to ace Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications as a Counsellor/Psychotherapist, particularly your BACP/COSCA registration and relevant experience. Emphasise any previous EAP or telephone counselling roles, even if they are not mandatory.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for mental health and wellbeing. Mention how your skills align with HealthHero's mission to simplify healthcare and improve lives, and provide examples of your clinical assessment and decision-making abilities.
Highlight Relevant Skills: In your application, focus on your IT skills, particularly your proficiency with Microsoft Office. Also, showcase your time management, communication, and organisational skills, as these are crucial for the role.
Be Concise and Clear: When writing your application, ensure that your language is clear and concise. Avoid jargon and keep your sentences straightforward, making it easy for the hiring team to understand your qualifications and experiences.
How to prepare for a job interview at HealthHero
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Counsellor in this EAP Telephone Counsellor role. Familiarise yourself with the types of assessments and support you will be providing, as well as the importance of risk assessments and safeguarding protocols.
✨Showcase Your Qualifications
Be prepared to discuss your qualifications and experience in detail. Highlight your BACP/COSCA registration and any relevant clinical background, especially if you have experience in EAP or telephone counselling, even if it's not mandatory.
✨Demonstrate Communication Skills
As a Counsellor, strong communication skills are essential. During the interview, practice clear and concise communication. Be ready to provide examples of how you've effectively communicated with clients in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your clinical decision-making and ability to manage client caseloads under pressure. Think of specific examples from your past experiences where you successfully navigated challenging situations.
