Clinical Coordinator UK

Clinical Coordinator UK

Glasgow Full-Time 20500 - 24500 Β£ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Assist clients via phone, manage records, and coordinate support services.
  • Company: Join Health Hero, Europe's largest digital telehealth platform transforming healthcare access.
  • Benefits: Enjoy hybrid working, 22 days leave, birthday off, and comprehensive health schemes.
  • Why this job: Be part of a mission-driven team improving mental health in diverse environments.
  • Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
  • Other info: Diversity and inclusion are core values; all applicants are welcome.

The predicted salary is between 20500 - 24500 Β£ per year.

Salary Β£24,570 based on full time hours, 37.5.

Location: Glasgow or Bracknell. Hybrid working (minimum of 2 days in office per week, mandatory)

Hours: Full-Time, Monday – Friday. Rotating a variety of shifts to cover between 8 am-8 pm.

Health Hero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. Health Hero\’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.

As the mental health and wellbeing arm of Health Hero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.

We are looking for a Coordinator to join us on a full time basis and are delighted to offer this exciting opportunity to join our Administrative EAP Clinical Team.

You will be:

  • Assisting clients over the phone who have called in to access the Support Line, directing them to the most appropriate service.
  • Setting up client records, managing the inbound calls to the counselling line as well as arranging callbacks for clients.
  • Dealing with client, customer and Affiliate queries.
  • Prioritizing risk calls and directing them to the most appropriate support within the team.
  • Administrative tasks, across different teams, including referring clients to structured counselling.
  • Managing multiple email inboxes linked to different administrative tasks.
  • Coordinating with the Team to ensure the tasks are completed and SLAs are met.

About you:

  • Have experience working in customer service.
  • Professional communication skills and the ability to handle potentially difficult calls due to risk or distress.
  • Computer competency (using Microsoft packages e.g. excel, word, outlook/emails) and online platforms.
  • Ability to work flexibly and be resilient, working in a fast-paced and changing environment.
  • Problem solving skills – to use initiative to deal with problems efficiently and effectively.
  • Have experience working in the mental health sector.
  • Self-management – to recognize when you need further training or need performance feedback to improve.

Essential:

  • Excellent Administrative skills and experience.
  • Be able to work and coordinate with the team to maintain the excellent service level our clients expect.
  • Be able to work in a busy environment, in a role that requires direct contact with clients, on a daily basis.
  • Have an understanding of good customer service practices.
  • Have ability to adapt and prioritise tasks, depending on the needs of the business each day.

Desirable

  • Have previous EAP/telephone experience or work in a corporate environment.

Health Hero fully believes in supporting its EAP Colleagues to develop in the job and offers:

  • Induction training, which will be undertaken via Microsoft Teams.
  • 22 days leave, Public holidays and your birthday off (pro-rata).
  • Monthly 1-2-1’s with your line manager.
  • Hybrid opportunity, home working, as well as working from the Glasgow or Bracknell office.
  • 24/7 On Call support.
  • Auto-enrolment pension scheme.
  • Health Scheme and Employee Assistance Program.
  • Life insurance Scheme.

When applying, please provide and your most recent CV, including employment history (a minimum of 5 years) and qualifications.

We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.

Diversity and Inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel.

We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.

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Clinical Coordinator UK employer: HealthHero

Health Hero is an exceptional employer, offering a supportive and dynamic work environment in Glasgow or Bracknell. With a strong focus on employee development, we provide comprehensive training, flexible hybrid working options, and generous benefits including 22 days of leave plus your birthday off, ensuring a healthy work-life balance. Join us to be part of a mission-driven team that values mental health and wellbeing, while also enjoying opportunities for personal and professional growth.
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Contact Detail:

HealthHero Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Clinical Coordinator UK

✨Tip Number 1

Familiarise yourself with Health Hero's mission and values. Understanding their focus on simplifying healthcare and improving lives will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Highlight your customer service experience, especially in handling difficult calls. Prepare specific examples of how you've successfully managed challenging situations, as this role requires strong communication skills and resilience.

✨Tip Number 3

Brush up on your administrative skills and familiarity with Microsoft Office tools. Being able to demonstrate your proficiency in managing client records and coordinating tasks efficiently will set you apart from other candidates.

✨Tip Number 4

Network with professionals in the mental health sector or those who have worked in EAP roles. Engaging with them can provide valuable insights into the industry and may even lead to referrals or recommendations for your application.

We think you need these skills to ace Clinical Coordinator UK

Customer Service Experience
Professional Communication Skills
Computer Competency (Microsoft Office Suite)
Ability to Handle Difficult Calls
Administrative Skills
Team Coordination
Flexibility and Resilience
Problem-Solving Skills
Understanding of Mental Health Sector
Self-Management
Task Prioritisation
Experience in EAP or Corporate Environment

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the mental health sector. Emphasise your administrative skills and any previous roles that involved direct client contact.

Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of Health Hero's mission and how your skills align with the role of Clinical Coordinator. Mention specific experiences that demonstrate your problem-solving abilities and resilience in fast-paced environments.

Highlight Relevant Skills: In your application, clearly outline your professional communication skills, computer competency, and ability to manage multiple tasks. Use examples to illustrate how you've successfully handled difficult situations or calls in the past.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at HealthHero

✨Showcase Your Customer Service Skills

Since the role involves assisting clients over the phone, it's crucial to demonstrate your customer service experience. Prepare examples of how you've handled difficult calls or resolved client issues in the past.

✨Familiarise Yourself with Mental Health Practices

Given that this position is within the mental health sector, brush up on relevant practices and terminologies. Being knowledgeable about mental health can help you engage more effectively during the interview.

✨Highlight Your Administrative Competence

The job requires excellent administrative skills. Be ready to discuss your experience with managing records, handling multiple email inboxes, and coordinating tasks across teams. Specific examples will make your case stronger.

✨Demonstrate Flexibility and Resilience

This role demands adaptability in a fast-paced environment. Share instances where you've successfully managed changing priorities or dealt with stressful situations, showcasing your ability to remain calm and effective under pressure.

Clinical Coordinator UK
HealthHero
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