At a Glance
- Tasks: Coordinate urgent care services and support healthcare professionals in a dynamic environment.
- Company: Join HealthHero Integrated Care, a leader in digital health services.
- Benefits: Enjoy flexible shifts, competitive pay, generous holiday, and professional development opportunities.
- Other info: Flexible hours with opportunities for career progression in a supportive team.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Good education, communication skills, and a caring attitude are essential.
The predicted salary is between 13.63 - 13.63 £ per hour.
Are you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you!
We currently have an opportunity for an enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator, working on an out-of-hours basis, including weekday evenings, overnight shifts, and weekends, on a minimum hours contract. We are looking for someone who thrives in a busy and varied environment and wants to be part of a high-performing, supportive team.
Working on a minimum hours contract offers the flexibility to choose from available shifts based on our evolving operational needs. Whilst there is a minimum commitment of two shifts per month, you will have the opportunity to pick up additional shifts, up to a maximum of 37.5 hours per week. Kindly note that this minimum hours contract is offered on a 12-month fixed-term basis, with the potential for renewal subject to operational requirements.
Please note that the majority of available shifts will be scheduled during weekday evenings, overnight shifts, weekends, and bank holiday periods.
About the role
The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.
Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.
About you
If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We’ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.
You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users in this diverse role. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.
If you are organised and enjoy planning, then your day could look something like this:
- Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111.
- Planning ahead to ensure people and resources are best utilised.
- Assisting clinicians to access community health teams.
- Supervising operational staff.
Key Skills and Experience
- A good standard of general education.
- Experience in a similar role.
- Excellent communication skills.
- Attention to detail.
- Ability to prioritise your workload.
- Caring and empathetic nature.
About us
HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.
Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:
- Telephone clinical assessment and consultation
- Video consultations
- Face-to-face appointments at our treatment centres
- Home visits for patients unable to travel
- Clinical assessment and advice following NHS 111 referrals
- In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe’s largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.
What we offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- A base rate of £13.63/hr + evening and weekend enhancements of up to £18.40/hr (dependent on shift times)
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
- Free staff parking
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team.
Closing date: Friday 13th November 2026 (5pm)
Office-based: Chippenham, Wiltshire
Additional information: We reserve the right to close this job in the event we receive a sufficient number of applications. Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage...
Urgent Care Coordinator(Non Clinical) - Chippenham (OOH, Minimum hours Contract) employer: HealthHero
HealthHero is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact patient care across multiple countries. With a strong emphasis on employee growth, you will have access to mentorship opportunities and the chance to lead exciting projects in a hybrid work environment. Join us to be part of a mission-driven team that values accessibility, performance, and reliability in healthcare technology.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Coordinator(Non Clinical) - Chippenham (OOH, Minimum hours Contract)
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like HealthHero before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at HealthHero. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show HealthHero you’re ready to step in and make an immediate impact!
We think you need these skills to ace Urgent Care Coordinator(Non Clinical) - Chippenham (OOH, Minimum hours Contract)
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Urgent Care Coordinator(Non Clinical) - Chippenham (OOH, Minimum hours Contract) at HealthHero, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to HealthHero.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at HealthHero. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at HealthHero
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for HealthHero.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
