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- Tasks: Drive clinicians and support patients in urgent care settings across the South West.
- Company: Join HealthHero, a leading digital healthcare provider making a real difference.
- Benefits: Earn up to £17.15/hr, enjoy generous holidays, and access a company pension scheme.
- Why this job: Make an impact in healthcare while enjoying flexible shifts that fit your lifestyle.
- Qualifications: Must have a full UK driving licence and strong communication skills.
- Other info: Be part of a supportive team dedicated to person-centred care.
As a result of continued growth, HealthHero are seeking to recruit two Urgent Care Assistants to support our service on a minimum hours contract. Our Urgent Care Assistants will be required to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. Working on a minimum hours basis offers the ability to work flexibly, choosing shifts available based on our evolving operational need. Whilst there is a 2 shift per month minimum commitment, you will be able to opt in to a greater number of shifts up to a maximum of 37.5 hours/week.
Please note that whilst our Head Office is situated in Chippenham, a degree of flexibility will be required to support the operational need across our Urgent Care Bases as per our operational need.
The Role: As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service providing care to our service users. This role will involve providing non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. Due to the nature of the role, some flexibility working across our Urgent Care bases may be required within the shift hours.
Your key duties will include:
- Driving
- Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
- Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
- Accurate recording of all medications and consumables used while on shift.
- To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
- Supporting Clinicians while you are on shift.
- Communicating with patients both in person and via the telephone (comfort & welfare checks).
- Ensure the Treatment Centre is kept clean and tidy.
- Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
- Replenishing car stock at the end of your shift.
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables.
*Full Training will be provided*
The Urgent Care Assistant role is varied in nature. The successful candidate will be expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.
About You
As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare.
We cater for whole health, from prevention to long-term health management. We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.
Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) – and we're rewarded when we do. We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account.
What we offer:
- A competitive rate of pay with evening and weekend enhancements of up to £17.15/hr (dependent on shift times)
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
- Company Pension Scheme.
- Simply Health cash plan membership.
- Life Assurance.
- Free staff parking.
Apply: If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance.
Additional information
*Please note that the successful applicant will need an Enhanced DBS which will be applied for by us upon confirmation of appointment.*
**We reserve the right to close this job in the event we receive a sufficient number of applications.**
***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.***
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us.
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Urgent Care Assistant in Chippenham employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Assistant in Chippenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HealthHero and their Integrated Urgent Care services. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills as an Urgent Care Assistant can make a difference in patient care and support the clinicians.
✨Tip Number 3
Dress the part! Even if the role is hands-on, showing up in smart attire can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch that many candidates overlook!
We think you need these skills to ace Urgent Care Assistant in Chippenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Urgent Care Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Your Personality: We’re looking for someone personable and engaging, so let your personality shine through in your written application. Use a friendly tone and share a bit about yourself to help us get to know you better!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your key points stand out – we want to see your strengths without wading through too much text!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Urgent Care Assistant. Familiarise yourself with the driving and receptionist duties, as well as the importance of non-clinical support in urgent care settings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As you'll be interacting with patients and their families, it's crucial to demonstrate your communication skills during the interview. Share examples of how you've handled difficult situations or provided comfort to someone in need. This will highlight your ability to connect with others and show compassion, which is key for this position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in urgent care. Think about times when you've worked under pressure or dealt with emergencies. Prepare specific examples that showcase your problem-solving skills and ability to remain calm in stressful situations.
✨Understand HealthHero's Values
Familiarise yourself with HealthHero's mission and values, especially the SOAR principles: Simplify, Own, Aspire, and Respect. Be prepared to discuss how these values resonate with you and how you can embody them in your role as an Urgent Care Assistant. This shows that you're aligned with the company's culture and ready to contribute positively.
