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For Companies At a Glance
- Tasks: Welcome patients, record arrivals, and support clinicians in a fast-paced environment.
- Company: Join HealthHero, a leading digital healthcare provider with a supportive culture.
- Benefits: Flexible shifts, competitive pay, and enhanced rates for evenings and weekends.
- Why this job: Make a real difference in urgent care during the busy winter months.
- Qualifications: Great communication skills and a friendly attitude; healthcare experience is a plus.
- Other info: Immediate start available; we value diversity and inclusivity in our team.
Are you considering new job opportunities during the festive season? The team at HealthHero is currently seeking to recruit receptionists to support our operations on a 3-month fixed-term contract, with an opportunity for an immediate start. As a valued member of our team, our Receptionists will play a key role in supporting the delivery of Integrated Urgent Care services throughout Wiltshire, Swindon, and Bath and North East Somerset.
About the Role
We are looking for enthusiastic and reliable Receptionists to join our Out of Hours Base Team during the busy winter months. This is a flexible, minimum-hours contract designed to provide essential support to our services when demand is high. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon.
Key Responsibilities
- Welcome patients and visitors, ensuring a professional and friendly experience
- Record patient arrival times
- Support clinicians as required
- Handle queries promptly and efficiently
Requirements
- Excellent communication and customer service skills
- Ability to work under pressure in a fast‑paced environment
- Basic IT skills
- Previous reception or healthcare experience desirable but not essential
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare.
We cater for whole health, from prevention to long‑term health management. We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.
Committed to achieving excellence in the delivery of person‑centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) – and we’re rewarded when we do. We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account.
What We Offer
- Flexible shifts to fit around your availability
- A competitive base rate of pay of £12.21/hr, plus enhanced pay for evenings, weekends, and bank holidays (dependent on shift times)
If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at UC-Recruitment@healthhero.com.
Closing date: Friday 12th December 2025 (5pm). We are pleased to inform you that we can facilitate an immediate start for this opportunity.
Additional information
Please note that the successful applicant will need a DBS which be applied for by us upon confirmation of appointment. We reserve the right to close this job in the event we receive a sufficient number of applications. Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on UC-Recruitment@healthhero.com.
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
Out of Hours Receptionist - 3 month fixed term contract (Wiltshire) in Chippenham employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Receptionist - 3 month fixed term contract (Wiltshire) in Chippenham
✨Tip Number 1
Get to know the company! Before your interview, take a few minutes to research HealthHero and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Even if it's a casual environment, looking professional can make a great first impression. Choose an outfit that reflects your personality while still being appropriate for a healthcare setting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Out of Hours Receptionist - 3 month fixed term contract (Wiltshire) in Chippenham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in urgent care.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the key responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Keep It Professional Yet Friendly: Remember, as a receptionist, you'll be the first point of contact for patients. Use a friendly tone in your application while maintaining professionalism. We appreciate a warm approach!
Apply Through Our Website: To make things easier for us both, please apply directly through our website. This helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at HealthHero
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Out of Hours Receptionist role. Familiarise yourself with the Integrated Urgent Care services and how they operate in Wiltshire. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent communication and customer service skills are crucial for this role, prepare examples from your past experiences where you've successfully handled queries or provided exceptional service. Think about situations where you worked under pressure and how you managed to keep things running smoothly.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you would handle a difficult patient or manage multiple tasks at once. Practise your responses to these types of questions so you can demonstrate your problem-solving abilities and calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
