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- Tasks: Be the first point of contact for calls, book appointments, and handle health documentation.
- Company: Join HealthHero, Europe's largest online provider of GP and counselling services.
- Benefits: Enjoy flexible hours, ongoing training, a pension scheme, and access to healthcare services.
- Why this job: Make a real impact by helping others while working in a supportive, dynamic team environment.
- Qualifications: Excellent customer service skills, attention to detail, and basic computer proficiency required.
- Other info: This role offers career progression opportunities and values diversity and inclusion.
£15.60 per hour inclusive of incentives
Office-based, Bracknell, Berkshire.
Do you have experience in administration and customer focused roles? Are you passionate about helping others? HealthHero is Europe's largest online provider of GP and counselling services.
We are recruiting for an Overnight Customer Service Operator for our growing 24/7 GP service working 11pm till 7am Friday, Saturday and Sunday nights.
About the RoleYou will be the first point of contact for incoming calls, booking appointments, communicating with GPs and other healthcare professionals, and dealing with calls from clients and patients. You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
About You- This position is dependent on a clear basic DBS check and two satisfactory references.
- Excellent customer service skills and attention to detail
- Good levels of emotional intelligence
- Ability to show sensitivity and understanding over the telephone
- Experience using computers and Microsoft packages
- Eager to work as part of a high performing, dynamic team
- Desirable - Experience with call handling/contact centre work.
- You will receive ongoing training and support
- Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 20 days holiday + 8 days bank holiday (Pro rata)
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel. We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.
Customer Service Operator - (Overnight) employer: HealthHero Services Ltd
Contact Detail:
HealthHero Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator - (Overnight)
✨Tip Number 1
Familiarise yourself with HealthHero's services and values. Understanding their mission to provide accessible healthcare will help you connect with the role and demonstrate your passion for helping others during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling sensitive calls, being able to convey empathy and clarity is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Highlight any previous experience in customer service or call handling. Be ready to share specific examples of how you've successfully managed customer inquiries or resolved issues, as this will showcase your suitability for the role.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities. This shows your eagerness to be part of a high-performing team and your interest in career progression within the company.
We think you need these skills to ace Customer Service Operator - (Overnight)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've demonstrated excellent communication skills and attention to detail, as these are crucial for the Customer Service Operator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work in a fast-paced environment. Mention specific examples from your past experiences that align with the responsibilities of the role, such as handling calls or processing documentation.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft packages and any experience you have with call handling or working in a contact centre. This will demonstrate your readiness for the technical aspects of the job.
Show Enthusiasm for the Company: Research HealthHero and express your enthusiasm for their mission in your application. Mention how you align with their values and how you can contribute to their team, especially in providing excellent customer service during overnight shifts.
How to prepare for a job interview at HealthHero Services Ltd
✨Showcase Your Customer Service Skills
As a Customer Service Operator, your ability to connect with clients is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Emotional Intelligence
This role requires sensitivity and understanding, especially when dealing with healthcare-related calls. Be ready to discuss how you've handled emotionally charged situations in previous roles.
✨Familiarise Yourself with the Company
Research HealthHero and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Administrative Questions
Since the role involves administrative tasks, be prepared to discuss your experience with processing documents and using Microsoft packages. Highlight any relevant skills that demonstrate your attention to detail.
