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- Tasks: Conduct assessments and provide support via phone or video calls.
- Company: Join HealthHero, Europe's leading digital telehealth platform focused on improving lives.
- Benefits: Enjoy flexible hours, 22 days leave, health schemes, and life insurance.
- Why this job: Be part of a passionate team making a real impact on mental health.
- Qualifications: Must be a qualified Counsellor/Psychotherapist with BACP/COSCA registration.
- Other info: Diversity and inclusion are key; all applications welcome!
The predicted salary is between 26000 - 30000 £ per year.
Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary. HealthHero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.
As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.
We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team. You will be:
- Carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes, of all interactions.
- Integrated into our Support Line Team.
- Able to work a minimum of 22.5 hrs per week (at least 1 day shift based in-office, Glasgow, which is mandatory).
- Covering at least 1 weekend (7.5 hours) and 1 overnight sleeping shift from your home, per month.
Requirements:
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
- Have good IT skills with good working knowledge of Microsoft Office suite.
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure.
- Able to work in a busy environment.
- Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
Benefits:
- Full induction training programme, which will be undertaken via Microsoft Teams.
- Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic.
- Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours).
- Financial assistance for Supervision.
- Monthly 1-2-1’s with your line Manager.
- 24/7 On Call support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
When applying, please provide your most recent CV, including employment history and qualifications. We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.
Diversity and Inclusion: Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process - should you need it, please let us know.
Counsellor employer: HealthHero Services Ltd
Contact Detail:
HealthHero Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counsellor
✨Tip Number 1
Familiarise yourself with HealthHero's mission and values. Understanding their approach to mental health and wellbeing will help you align your responses during interviews, showcasing how your personal philosophy matches their goals.
✨Tip Number 2
Highlight any previous experience in EAP or telephone counselling during your conversations. Be prepared to discuss specific cases where you successfully managed client needs, as this will demonstrate your capability in a similar environment.
✨Tip Number 3
Showcase your IT skills, especially with Microsoft Office. Since the role involves writing clinical notes and managing assessments, being able to demonstrate proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that assess your clinical decision-making and boundary-setting skills. Think of examples from your past experiences where you had to make tough calls under pressure, as this is crucial for the role.
We think you need these skills to ace Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications as a Counsellor/Psychotherapist, particularly your L4 and above credentials. Emphasise any relevant experience in EAP or telephone counselling, as well as your clinical assessment skills.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the role at HealthHero. Mention your passion for mental health, your ability to work under pressure, and your experience with managing client caseloads. Show how your values align with their mission to simplify healthcare.
Highlight Relevant Skills: In your application, be sure to showcase your IT skills, particularly your proficiency with Microsoft Office. Also, mention your time management and organisational skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a counselling role.
How to prepare for a job interview at HealthHero Services Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Counsellor at HealthHero. Be prepared to discuss how your skills and experiences align with their needs, especially in areas like clinical assessments and managing client caseloads.
✨Showcase Your Qualifications
Highlight your qualifications as a Counsellor/Psychotherapist, particularly your BACP/COSCA registration. Be ready to discuss your clinical background and any relevant experience in EAP or telephone counselling, as this will demonstrate your suitability for the role.
✨Demonstrate Communication Skills
As a Counsellor, strong communication skills are essential. During the interview, practice clear and concise communication. You might be asked to role-play a scenario, so be prepared to demonstrate your ability to engage with clients effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewers about the team dynamics, training opportunities, and the support provided to counsellors. This shows your interest in the role and helps you assess if the company culture aligns with your values.
