At a Glance
- Tasks: Coordinate urgent care services and support healthcare professionals in a fast-paced environment.
- Company: Join HealthHero Integrated Care, a leader in digital health services.
- Benefits: Enjoy up to 33 days holiday, competitive pay, and a supportive team.
- Other info: Flexible shifts including weekends and overnights with excellent career progression opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Good education, communication skills, and a caring attitude required.
The predicted salary is between 13.63 - 13.63 £ per hour.
Are you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you! We currently have an opportunity for one enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator, on an out-of-hours basis, including weekday overnights and weekend shifts.
We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team. Please note that upon applying for this role, we will be able to share our various working patterns, which will include weekday overnight shifts, weekends, and other shifts within the out-of-hours period. Please be aware that the role primarily involves overnight and weekend working, with the majority of hours scheduled during these periods.
About the role
The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service. Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.
About you
If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We’ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role. You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users in this diverse role. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.
If you are organised and enjoy planning, then your day could look something like this:
- Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111.
- Planning ahead to ensure people and resources are best utilised.
- Assisting clinicians to access community health teams.
- Supervising operational staff.
Key Skills and Experience
- A good standard of general education.
- Experience in a similar role.
- Excellent communication skills.
- Attention to detail.
- Ability to prioritise your workload.
- Caring and empathetic nature.
About us
HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care. Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours.
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
What we offer
- Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
- A base rate of £13.63/hr + evening and weekend enhancements of up to £18.40/hr (dependent on shift times)
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
- Free staff parking
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.
Urgent Care Coordinator(Non clinical) - Chippenham (OOH, Weekend & Overnight shifts, up to 30hrs/wk) employer: HealthHero Careers
At HealthHero, we pride ourselves on being a leading digital healthcare provider that values its employees and fosters a collaborative work environment. As a Recruitment Advisor in Chippenham, you'll enjoy a competitive salary, hybrid working options, and a comprehensive benefits package, all while contributing to our mission of improving healthcare access for millions. Join us to be part of a dynamic team where your contributions are recognised and your professional growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Coordinator(Non clinical) - Chippenham (OOH, Weekend & Overnight shifts, up to 30hrs/wk)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HealthHero Careers.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HealthHero Careers.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HealthHero Careers, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Urgent Care Coordinator(Non clinical) - Chippenham (OOH, Weekend & Overnight shifts, up to 30hrs/wk)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HealthHero Careers.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HealthHero Careers.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HealthHero Careers. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HealthHero Careers. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HealthHero Careers
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HealthHero Careers’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
