At a Glance
- Tasks: Manage patient admissions and referrals in a dynamic healthcare environment.
- Company: HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Competitive salary, 25 days annual leave, NHS discounts, and paid overtime.
- Other info: Full training provided with opportunities for professional growth.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 25467 - 25467 £ per year.
About Us
HealthHarmonie, part of the Medinet Group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBs to provide innovative healthcare solutions that improve patient outcomes and support effective healthcare delivery.
The Trust Administrator role is fundamental to the organisation as team members are responsible for the admission of patients across 3 of our disciplines (ENT, Dermatology and Gynaecology) into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.
Contract Type: Temporary
Duration: 6 month FTC
Hours: 37.5 hours per week
Work Pattern: Monday - Friday
About the Job
- Processing patient notes and outcomes following triage, ensuring patients are either accepted into the HealthHarmonie service or appropriately onward referred to alternative care providers
- Utilising the National e-Referral Service (e-RS) to manage and process patient referrals
- Updating and maintaining accurate patient records and information on EMIS and other patient administration systems
- Booking, cancelling and rescheduling patient appointments on EMIS, including sending appointment letters and text messages
- Actioning OWR (Onward Referral) and ensuring all required patient actions are completed within agreed timescales
- Managing inbound and outbound patient, GP, hospital and laboratory calls, responding to queries professionally and efficiently
- Responding to GP, hospital and laboratory queries via telephone and email, ensuring appropriate follow-up and resolution
- Reviewing patient outcome reports following HealthHarmonie appointments and taking appropriate action based on clinical outcomes
- Chasing laboratories for outstanding patient histology results and ensuring results are appropriately recorded and actioned
- Managing departmental actions in line with agreed KPIs, targets and service standards
- Supporting HeroHealth self-booking campaigns, including monitoring responses and taking appropriate action to ensure patients are booked into the service
- Working collaboratively with clinical and operational teams to ensure patients receive a timely, efficient and high-quality service
About You
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Experience in working independently and as part of a team
- Friendly and confident telephone manner
- The ability to use their own initiative
What we offer
- Salary: £25,467 pro-rata
- Full time, 6 month temporary contract
- Full training provided
- 37.5 hours per week
- 25 days annual leave + Bank Holidays (Pro rata)
- Paid Overtime available
- NHS employee discounts
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Trust Administrator employer: HealthHarmonie
HealthHarmonie, as part of the Medinet Group, offers a dynamic and supportive work environment in Edgbaston, Birmingham, where employees are encouraged to grow and develop their skills. With a strong focus on employee wellbeing and a flexible 20-hour work week, this role provides an excellent opportunity for work-life balance while contributing to meaningful HR processes. The company fosters a collaborative culture that values confidentiality and professionalism, making it an ideal place for those seeking a rewarding career in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Trust Administrator
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like HealthHarmonie before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at HealthHarmonie. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show HealthHarmonie you’re ready to step in and make an immediate impact!
We think you need these skills to ace Trust Administrator
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Trust Administrator at HealthHarmonie, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to HealthHarmonie.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at HealthHarmonie. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at HealthHarmonie
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for HealthHarmonie.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
