At a Glance
- Tasks: Support patients through their ADHD journey with compassionate communication and coordination.
- Company: HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Flexible working hours, remote options, and a supportive team environment.
- Other info: Join a dynamic team dedicated to improving patient outcomes and healthcare delivery.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in healthcare or patient-facing roles, strong communication skills, and empathy.
The predicted salary is between 36000 - 60000 € per year.
We are looking for a compassionate, detail-oriented Patient Liaison Officer (PLO) to join our growing ADHD Assessment Service team. You will play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare.
Main duties of the job:
- As the first point of contact for patients, clinicians, GPs, and internal teams, you will ensure the highest standard of communication and coordination helping people feel informed, reassured, and well cared for throughout their journey with us.
Job responsibilities:
- Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding.
- Coordinate triage calls, assessments, and follow-up appointments.
- Provide technical and administrative support during virtual consultations.
- Process and distribute clinical reports using EMIS and Hero Health.
- Support titration scheduling, liaise with GPs, and manage aftercare communications.
- Be the first point of contact for patient queries, offering clear, compassionate guidance.
Person Specification:
- Experience in a healthcare, patient-facing, or service-led admin role.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to multitask.
- Comfortable working with sensitive patient data and IT systems.
- Empathetic, professional approach to patient interaction.
- Mental health or ADHD service experience.
- Familiarity with EMIS Web, Hero Health, or similar systems.
- Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles).
- Experience with virtual consultations or AI transcription tools.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Flexible working, Home or remote working.
ADHD Patient Liaison Officer in Sutton Coldfield employer: HealthHarmonie
HealthHarmonie is an exceptional employer, offering a supportive and compassionate work environment for our ADHD Patient Liaison Officers. With a strong focus on employee growth and development, we provide flexible working options and the opportunity to make a meaningful impact in patients' lives while collaborating with a dedicated team in the private healthcare sector. Join us in our mission to enhance patient outcomes and experience the unique advantages of working within a leading healthcare provider committed to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land ADHD Patient Liaison Officer in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with ADHD services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and communication. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and attention to detail during interviews. Share specific examples from your past experiences that highlight how you’ve supported patients or managed sensitive information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace ADHD Patient Liaison Officer in Sutton Coldfield
Some tips for your application 🫡
Show Your Compassion:As a Patient Liaison Officer, empathy is key! Make sure your application reflects your compassionate nature. Share experiences where you've helped others feel supported and cared for.
Be Detail-Oriented:Attention to detail is crucial in this role. When filling out your application, double-check for any errors and ensure all information is accurate. This shows us you can handle sensitive patient data responsibly.
Highlight Relevant Experience:If you've worked in healthcare or have experience with ADHD services, shout about it! Tailor your application to showcase how your background aligns with the responsibilities of the role.
Apply Through Our Website:We want to hear from you! Make sure to submit your application through our website. It’s the best way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at HealthHarmonie
✨Know Your Stuff
Make sure you understand ADHD and the role of a Patient Liaison Officer. Brush up on the latest practices in patient care and how to handle sensitive information. This will show your passion for the role and help you answer questions confidently.
✨Show Your Compassion
Since this role is all about supporting patients, be ready to share examples of how you've demonstrated empathy in previous roles. Think of specific situations where you made a difference in someone's experience, as this will resonate well with the interviewers.
✨Master the Tech
Familiarise yourself with EMIS Web, Hero Health, and any other relevant systems mentioned in the job description. If you can talk about your experience with these tools or similar ones, it’ll give you an edge and show that you're ready to hit the ground running.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team, the challenges they face, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
