At a Glance
- Tasks: Manage patient admissions and discharges while ensuring smooth communication with healthcare providers.
- Company: HealthHarmonie, a leading provider of community healthcare services across the UK.
- Benefits: Competitive salary, quality bonuses, generous leave, NHS discounts, and career progression.
- Other info: Enjoy ongoing training and support in a dynamic healthcare environment.
- Why this job: Join a vital role in healthcare and make a difference in patients' lives every day.
- Qualifications: Strong organisational skills, excellent communication, and ability to work both independently and in a team.
The predicted salary is between 24001 - 33601 £ per year.
Contract Type: Full Time, Permanent
Hours: 37.5 hours per week
Location: 26 Highfield Road, Edgbaston, B15 3DP
ABOUT US
Established in 2003, HealthHarmonie has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.
ABOUT THE ROLE
The Patient Services Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us. The role also includes:
- Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
- Utilising the National E-Referral Service
- Updating patient administration systems
- Answering GP/hospital/Laboratory queries via telephone and email
- Reviewing all patient outcome reports following their HealthHarmonie appointment and actioning the outcome
- Chasing laboratories for outstanding patient histology results
- Managing departmental actions in line with department KPIs
- Updating patient care trackers using Microsoft Excel
- Confirming patient appointments via telephone
ABOUT YOU
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Experience in working independently and as part of a team
- Friendly and confident telephone manner
- The ability to use their own initiative
BENEFITS
- Salary of £24,001 per annum
- Eligible for quality bonus of 1.25% of annual salary
- 25 days Annual Leave + 8 days bank Holiday
- Paid Overtime
- NHS Employee Discounts
- Annual Salary Review
- Ongoing Support and Training
- Excellent Career Progressions
- Pension Scheme
Patient Services Administrator in Birmingham employer: HealthHarmonie
HealthHarmonie is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and individual initiative are highly valued. Located in Edgbaston, employees benefit from a competitive salary, generous annual leave, and opportunities for career progression within a dynamic healthcare environment that is committed to providing quality patient care. With ongoing training and NHS employee discounts, HealthHarmonie stands out as a rewarding place to build a meaningful career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Administrator in Birmingham
✨Tip Number 1
Get to know the company! Research HealthHarmonie and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction with patients and healthcare professionals, make sure you can confidently articulate your thoughts. Role-play common scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at HealthHarmonie. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to any additional resources we offer for candidates, which can give you an edge in the hiring process.
We think you need these skills to ace Patient Services Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Services Administrator role. Highlight your organisational and administrative skills, as well as any relevant experience in healthcare or patient services. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with HealthHarmonie and how your skills align with the job description. Keep it friendly and professional – we love a good personality!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent written skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our team at HealthHarmonie!
How to prepare for a job interview at HealthHarmonie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Administrator role. Familiarise yourself with the key responsibilities like processing patient notes and managing departmental actions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with patients and healthcare providers, be prepared to demonstrate your excellent written and verbal skills. You might be asked to role-play a scenario where you handle a patient query, so practice articulating your thoughts clearly and professionally.
✨Highlight Your Organisational Skills
The ability to stay organised is crucial for a Patient Services Administrator. Bring examples of how you've managed multiple tasks or projects in the past. You could mention using tools like Microsoft Excel to track patient care or how you prioritised tasks to meet deadlines.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job but also in how you can contribute to the organisation's goals.
