At a Glance
- Tasks: Lead the patient booking team to ensure a seamless booking experience.
- Company: Join Medinet, a leading provider supporting the NHS for over 15 years.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and employee discounts.
- Other info: Inclusive workplace committed to equality and safeguarding.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in patient booking and strong organisational skills required.
The predicted salary is between 30000 - 30000 € per year.
Fixed-Term Contract Location: Ysbyty Gwynedd, Bangor, Gwynedd
Contract Duration: Fixed term until 30th June
Hours: 37.5 hours per week (Monday to Friday, 8:00am - 4:00pm)
Salary: £30,000 per annum (pro rata)
About Medinet: For over 15 years, Medinet has supported the NHS by delivering additional elective care services. As a leading provider across the UK and Republic of Ireland, we have facilitated over 1 million patient treatments, helping more than 100 NHS organisations increase capacity and deliver timely care.
We are seeking a proactive and motivated Patient Booking Team Lead to join our team. This role is key to ensuring a seamless patient booking experience while supporting the efficient delivery of services on-site. You will play an important role in improving patient pathways, supporting operational delivery, and contributing to projects that enhance service efficiency and patient satisfaction.
Role Summary: This is a site-based, non-clinical leadership role. You will lead the patient booking team to deliver a high standard of service, ensuring patient experience remains at the forefront of all activity.
Key Responsibilities:
- Oversee and manage the patient booking process on-site
- Lead, support, and develop team members through training and guidance
- Handle escalated booking queries, ensuring timely and professional resolution
- Produce daily booking reports and provide feedback to management
- Generate regular performance and activity reports
- Ensure clinic schedules are planned and utilised 3-4 weeks in advance
Essential Requirements:
- Previous experience in patient appointment booking, ideally within the NHS
- Experience within healthcare settings
- Strong organisational and communication skills
- Ability to lead and motivate a team
Desirable:
- Experience using EPIC systems
- Experience in Endoscopy is desirable
Education And Experience:
- GCSEs or equivalent (preferred)
- Minimum 1 year's experience in a healthcare environment (preferred)
- Minimum 1 year's experience in a team leadership or supervisory role (preferred)
What We Offer:
- A collaborative and supportive working environment
- 25 days annual leave (pro rata)
- Company pension scheme
- Health and wellbeing programme
- Employee discount scheme, including Blue Light Card
- The opportunity to contribute to improving patient care across the NHS
Equality and Diversity: We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Safeguarding: Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.
Patient Booking Team Lead employer: HealthHarmonie
Medinet is an exceptional employer, offering a collaborative and supportive working environment in the heart of Bangor, Gwynedd. With a strong commitment to employee growth, we provide extensive training opportunities, a generous annual leave policy, and a health and wellbeing programme, all while contributing to the vital improvement of patient care across the NHS. Join us to be part of a team that values respect, diversity, and the meaningful impact of your work.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Booking Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience with patient booking. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for improving patient pathways during interviews. Share specific examples of how you've enhanced service efficiency in previous roles to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Booking Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Booking Team Lead role. Highlight your experience in patient appointment booking and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving patient pathways and how your previous experience makes you the perfect fit for our team. Keep it engaging and relevant!
Showcase Your Communication Skills:Since this role involves leading a team and handling queries, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HealthHarmonie
✨Know Your Stuff
Make sure you brush up on your knowledge of patient booking processes, especially within the NHS. Familiarise yourself with any specific systems like EPIC, and be ready to discuss how your past experiences can contribute to improving patient pathways.
✨Show Your Leadership Skills
As a Patient Booking Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on training and development, and how you handled any challenges that arose.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding escalated booking queries. Think of specific situations where you resolved issues effectively and be prepared to explain your thought process during those times.
✨Highlight Your Commitment to Patient Care
Since this role is all about enhancing patient experience, be sure to convey your passion for patient care. Share any relevant experiences that showcase your dedication to improving service efficiency and patient satisfaction.
