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For Companies At a Glance
- Tasks: Engage with clinicians, manage queries, and enhance operational effectiveness.
- Company: Join The Medinet Group, a leading independent healthcare provider in the UK and Ireland.
- Benefits: Supportive team culture, opportunities for development, and meaningful work.
- Why this job: Make a real impact on clinician experience and patient access in healthcare.
- Qualifications: Experience in operations or stakeholder-facing roles, strong communication skills.
- Other info: Dynamic environment with opportunities to influence and grow within a mission-driven organisation.
The predicted salary is between 30000 - 40000 £ per year.
About The Medinet Group
The Medinet Group is a leading independent healthcare provider delivering high-quality clinical services across the UK and Ireland. We operate across three core divisions: Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health & Wellbeing Services (HH Minds). With over 20 years of experience, partnerships with more than 100 NHS Trusts, and more than 2 million patients treated, we have established a strong reputation for clinical excellence, service innovation, and operational reliability. As the Group continues to expand, we are strengthening our workforce and enhancing our operational infrastructure to ensure we deliver safe, efficient, and scalable healthcare services.
The Role
We are seeking a Clinical Engagement Officer to join our People Function and act as a key contact for our employed clinicians across the Group. This is a highly interactive, operations-focused position where you will serve as the primary point of contact for clinicians on all non-clinical matters. You will manage clinician queries end-to-end, collaborate with teams such as Scheduling, Finance, Payroll, and Operations, and ensure timely and professional resolution. If you’re organised, people-focused, and thrive in a fast-paced, multi-team environment, this role gives you the opportunity to shape clinician experience, contribute to operational effectiveness, and support high-quality service delivery at scale.
What You’ll Be Doing
- Clinician Engagement & Relationship Management
- Acting as the main point of contact for employed clinicians regarding non-clinical queries
- Building strong, supportive, and professional relationships with clinicians
- Providing clear guidance on processes, systems, and operational requirements
- Operational Coordination & Ownership
- Taking full ownership of clinician queries from first contact to resolution
- Working collaboratively with Scheduling, Finance, Payroll, Operations, and other teams
- Following up on outstanding actions and ensuring queries are resolved in a timely manner
- Escalating issues that risk impacting service delivery or clinician experience
- Ensuring consistent and transparent communication internally and externally
- Workforce Support
- Assisting clinicians with queries about pay, scheduling, invoicing, compliance, or system access
- Coordinating with internal teams to solve workforce-related operational challenges
- Keeping clinicians informed of progress and outcomes
- Issue Resolution & Escalation
- Investigating operational issues affecting clinicians or services
- Escalating recurring or complex issues to the Workforce Manager or relevant leaders
- Ensuring urgent matters are prioritised and addressed promptly
- Clinician Experience & Continuous Improvement
- Championing a positive operational experience for clinicians
- Identifying themes or recurring issues to support process improvement
- Providing insights to support planning, workforce retention, and service optimisation
- Operational Oversight & Reporting
- Maintaining accurate records of clinician queries and actions
- Monitoring trends to spot systemic issues or process gaps
- Supporting consistent operational standards across the clinical workforce
What We’re Looking For
- Essential
- Experience in operations, workforce coordination, or stakeholder-facing roles
- Experience working with clinicians or healthcare professionals
- Strong stakeholder management and influencing skills
- Ability to juggle multiple priorities in a fast-paced environment
- Excellent communication, organisational, and problem-solving skills
- A proactive, solutions-focused approach
- Desirable
- Experience supporting contractor or flexible workforces
- Understanding of healthcare operations, scheduling systems, or payroll processes
- Background in private healthcare or NHS-aligned services
Why Join Us
- A central role supporting a rapidly growing clinical workforce
- Opportunities to work cross-functionally and influence clinician experience
- Direct impact on improving patient access and service delivery
- Supportive team culture and opportunities for development
- Meaningful work across an expanding, mission-driven healthcare organisation
Credit Controller in Newport employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with clinicians. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us you understand what The Medinet Group is all about and how you can contribute to their mission of delivering high-quality clinical services.
✨Tip Number 3
Practice your communication skills! As a Clinical Engagement Officer, you'll need to be clear and concise. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Credit Controller in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Clinical Engagement Officer. Highlight your experience in operations and stakeholder management, as these are key for us. Use specific examples that showcase your skills in handling clinician queries and working in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clinicians and how your background aligns with our mission at The Medinet Group. Keep it concise but impactful, and don’t forget to mention your proactive approach to problem-solving.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clinicians and various teams, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, show us how you can convey information clearly and build strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our culture and values while you’re there!
How to prepare for a job interview at HealthHarmonie
✨Know Your Stuff
Before the interview, make sure you understand the role of a Clinical Engagement Officer and how it fits within The Medinet Group. Familiarise yourself with their services and values, especially around clinician engagement and operational efficiency. This will help you demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your People Skills
Since this role is all about building relationships with clinicians, be ready to share examples of how you've successfully managed stakeholder relationships in the past. Think of specific situations where your communication and problem-solving skills made a difference, and be prepared to discuss them.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle multiple priorities and resolve issues. Prepare by thinking through potential scenarios you might face in the role, such as managing a clinician's urgent query or coordinating with different teams. Practising your responses will help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, how success is measured in the role, or what challenges the organisation is currently facing. It shows you're engaged and serious about contributing to their mission.