At a Glance
- Tasks: Coordinate clinical teams and ensure effective service delivery in a fast-paced healthcare environment.
- Company: Join Medinet Group, a dynamic healthcare organisation improving patient access across the UK.
- Benefits: Full-time hours with flexible shifts, competitive salary, and a supportive team culture.
- Other info: Opportunity for career growth and to work with a diverse range of professionals.
- Why this job: Make a real difference in healthcare while developing your skills in a collaborative setting.
- Qualifications: Experience in healthcare or customer service, strong communication, and organisational skills.
The predicted salary is between 29250 - 35750 £ per year.
Hours: Full time, Monday to Friday
Working Hours: 7am to 3pm, 9am to 5pm or 11am to 7pm
Department: Operations
About Medinet Group
Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses – Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) – work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery.
Our ADHD Continuing Care Service supports patients once they have successfully completed their titration pathway, ensuring they continue to receive safe, effective, and responsive care throughout their treatment journey.
About the Role
We are looking for a proactive and highly organised Clinic Coordinator to join our Group Operations team. This is a group wide role, supporting our Minds, Insourcing and Community services according to business demand and operational priorities. You will play an important role in coordinating clinical teams and ensuring our services are effectively resourced and delivered.
You will work closely with Consultants, Nurses and other healthcare professionals, as well as internal teams, NHS stakeholders and customers. The role combines clinic coordination, workforce planning, clinician engagement, administration and customer support, making it ideal for someone who enjoys working in a fast paced environment where priorities can change quickly.
A key part of the role will involve proactively identifying and engaging with clinicians to support current and future workforce requirements. You will also coordinate clinical teams for upcoming clinics and ensure all relevant administration and documentation is completed throughout the service lifecycle.
Key Responsibilities
- Clinic and Workforce Coordination
- Coordinate clinical teams across Minds, Insourcing and Community services according to business requirements
- Ensure contracts are appropriately resourced and clinical teams are placed in a timely manner, ideally up to 12 weeks ahead
- Schedule clinical teams for upcoming clinics, assessments, procedures and virtual services
- Ensure staffing models are accurate and aligned with service requirements
- Monitor resourcing levels and proactively identify and escalate any potential gaps or risks
- Communicate with Consultants, Nurses and other clinicians regarding availability, requirements and placements
- Support proactive clinician engagement and recruitment to build a strong workforce pipeline
- New Business and Mobilisation
- Support the Customer Account Manager with the mobilisation of new contracts
- Help ensure suitable clinical teams are identified and in place ahead of service launch
- Coordinate the collection of relevant documentation, including clinician CVs and customer approvals
- Ensure clinical teams have completed the required training and have appropriate IT access before services go live
- Support the Customer Account Manager with ad hoc mobilisation requirements
- Clinic Administration
- Support the Admin Assistant team with clinic administration during busy periods or staff absence
- Assist with clinic reporting, correspondence, results, clinic verification and inbox management
- Ensure relevant information is accurately recorded and communicated
- Support the smooth delivery of clinics and services from planning through to completion
- Customer and Stakeholder Management
- Build and maintain positive relationships with internal and external stakeholders
- Share key workforce and resourcing information with customers and Customer Account Managers
- Work closely with Sales, Finance and Operations teams to support effective service delivery
- Escalate operational risks, issues and opportunities to the appropriate management team
- Provide relevant management information and insights to support operational decision making
- Participate in an on call rota to support seven day service delivery
- Business and Operational Support
- Support the Senior Leadership Team with proposals, renewals and new business opportunities
- Provide administrative support for bids, tenders and framework based opportunities
- Assist with internal operational reports and audits
- Ensure internal systems and records are kept accurate and up to date
- Ensure clinical staff pay systems are updated promptly
- Follow all relevant internal processes and procedures
- Support the development and sharing of best practice across the Operations team
- Draft and proofread internal and external communications where required
About You
You will need to be comfortable managing multiple priorities, working to deadlines and responding quickly when operational requirements change. A strong customer service mindset and a calm, reassuring approach are particularly important given the healthcare environment.
Essential Skills and Experience
- Excellent verbal and written communication skills
- Strong customer service skills
- Excellent organisation and time management
- Ability to prioritise workload and respond to urgent requirements
- Confident telephone manner
- Compassionate and patient focused approach
- Ability to build positive relationships with colleagues, clinicians and customers
- Ability to support and motivate staff
- Strong attention to detail
- Confident using IT systems and able to learn new systems quickly
Essential Knowledge
Experience working within a healthcare, NHS or customer service environment
What We Are Looking For
Above all, we are looking for someone who is:
- Organised and efficient
- Proactive and action focused
- Patient and customer focused
- Calm and reassuring
- Motivated and reliable
- Comfortable working in a fast paced environment
- Able to build strong relationships with a wide range of stakeholders
Equality, Diversity and Inclusion
We are committed to creating a working environment where everyone is treated with dignity, respect and fairness. All employees have a responsibility to support an inclusive workplace that is free from harassment and discrimination and to treat colleagues, customers and patients with respect, regardless of age, disability, gender, gender identity, marriage or civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Clinic Coordinator in London employer: HealthHarmonie
HealthHarmonie, as part of the Medinet Group, offers a dynamic and supportive work environment in Edgbaston, Birmingham, where employees are encouraged to grow and develop their skills. With a strong focus on employee wellbeing and a flexible 20-hour work week, this role provides an excellent opportunity for work-life balance while contributing to meaningful HR processes. The company fosters a collaborative culture that values confidentiality and professionalism, making it an ideal place for those seeking a rewarding career in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Coordinator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HealthHarmonie.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HealthHarmonie.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HealthHarmonie, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinic Coordinator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HealthHarmonie.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HealthHarmonie.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HealthHarmonie. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HealthHarmonie. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HealthHarmonie
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HealthHarmonie’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
