At a Glance
- Tasks: Provide frontline support for clinical systems and troubleshoot technical issues.
- Company: Join Medinet Group, a leading healthcare organisation improving patient outcomes.
- Benefits: Competitive salary, ongoing learning, and a supportive team environment.
- Other info: Be part of a diverse team focused on innovation and continuous improvement.
- Why this job: Make a real impact on healthcare delivery while developing your tech skills.
- Qualifications: Experience in IT support, especially with EMIS Web and digital health systems.
The predicted salary is between 38250 - 46750 £ per year.
Clinical Systems Support Engineer
Location
Edgbaston, Hybrid (Office and Remote Working)
Hours
Full-Time, 37.5 Hours per week, 08:00 - 16:00
Salary
- Competitive
- About Medinet Group
Medinet Group is a leading healthcare organisation committed to delivering high-quality clinical services across the UK. Our family of businesses –
Medinet (insourcing services), Health Harmonie (community specialist services), and Medinet Minds (mental health and wellbeing services)
- work closely with NHS and healthcare partners to improve patient outcomes, reduce waiting times, and drive innovation across healthcare delivery.
As we continue to expand our digital capabilities, we are looking for a proactive and technically skilled
Clinical Systems Support Engineer to join our
IT Infrastructure team .
This is an exciting opportunity to play a key role in supporting the digital tools and systems that enable our clinical and operational teams to deliver exceptional patient care.
The Opportunity
As our Clinical Systems Support Engineer, you will provide frontline support to clinicians and administrative users across a range of clinical systems and digital platforms.
Working within the IT Infrastructure Team, you will manage support requests, troubleshoot technical issues, and ensure users receive timely and effective assistance with critical applications including EMIS Web, Hero Health, Heidi, and other healthcare technologies.
Key Responsibilities
- Provide 1st and 2nd line support for EMIS Web, Hero Health, Heidi and other clinical and operational systems.
- Log, triage, investigate and resolve incidents and service requests through Freshservice.
- Support users with access, login, configuration, usability and system-related issues.
- Troubleshoot remote access, virtual desktop, device configuration and connectivity issues.
- Assist with NHS Smartcard and Spine-related access issues where required.
- Escalate complex incidents to internal teams, suppliers and stakeholders, ensuring clear documentation and handovers.
- Maintain accurate support records, ticket histories, known fixes and workarounds.
- Create and maintain knowledge base articles, user guidance and standard operating procedures.
- Provide professional and responsive support to users, keeping them updated on progress.
- Identify recurring issues and recommend service improvements.
- Support the reliability and day-to-day usability of key clinical and administrative systems.
About You
We're looking for a customer-focused and technically capable support professional who enjoys solving problems and delivering an excellent user experience.
- Essential Skills & Experience
- Previous experience in a 1st or 2nd Line IT Support or Application Support role.
- Experience supporting EMIS Web within a healthcare or operational environment.
- Experience supporting digital health systems such as Hero Health, Heidi or similar applications.
- Experience using IT service management platforms such as Freshservice.
- Strong knowledge of Microsoft 365 including Outlook, Teams, One Drive and Share Point.
- Experience supporting Windows 10/11 devices, remote users and virtual desktop environments.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritise workload effectively and manage multiple support requests.
- Strong attention to detail and documentation skills.
- Desirable Skills & Experience
- Previous experience within the NHS or a healthcare environment.
- Familiarity with digital consultation tools and patient communication platforms.
- Knowledge of NHS Smartcards and Spine access processes.
- Understanding of information governance, data security and confidentiality requirements.
- Experience creating technical documentation and knowledge base content.
- Exposure to Azure Virtual Desktop, VDI or similar technologies.
Why Join Us?
By joining Medinet Group, you'll become part of the infrastructure that enables outstanding patient care across the UK.
Your work will directly support clinicians and operational teams in delivering safe, efficient and effective healthcare services.
In return, we offer
- The opportunity to support critical healthcare systems.
- A collaborative and supportive IT team environment.
- Exposure to a wide range of clinical technologies and digital health platforms.
- Ongoing learning and development opportunities.
- A growing organisation focused on innovation and continuous improvement.
- The opportunity to make a meaningful impact on both colleagues and patients.
- Equal Opportunities
Medinet Group is proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applications are welcomed from all suitably qualified candidates regardless of race, religion, gender, sexual orientation, disability, age or any other protected characteristic.
Clinical Systems Support Engineer employer: HealthHarmonie
HealthHarmonie, as part of the Medinet Group, offers a dynamic and supportive work environment in Edgbaston, Birmingham, where employees are encouraged to grow and develop their skills. With a strong focus on employee wellbeing and a flexible 20-hour work week, this role provides an excellent opportunity for work-life balance while contributing to meaningful HR processes. The company fosters a collaborative culture that values confidentiality and professionalism, making it an ideal place for those seeking a rewarding career in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Systems Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HealthHarmonie values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HealthHarmonie might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HealthHarmonie!
✨Direct Apply to HealthHarmonie
Let's not forget to apply directly through the HealthHarmonie website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Clinical Systems Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HealthHarmonie.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HealthHarmonie. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HealthHarmonie
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
