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- Tasks: Lead a team to enhance patient care and monitor call metrics.
- Company: Dynamic healthcare services provider based in Birmingham.
- Benefits: Training opportunities, career progression, and a supportive work environment.
- Why this job: Make a real impact in healthcare while leading a compassionate team.
- Qualifications: Experience in call centres and strong IT skills required.
- Other info: Commitment to diversity and patient satisfaction is essential.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare services provider based in Birmingham is looking for a Contact Centre Manager to enhance patient care through effective team management. This role involves reviewing clinic performance, monitoring call metrics, and training contact centre agents.
Ideal candidates are compassionate team players with strong IT skills and call centre experience. Join us to make a real impact in healthcare while enjoying training and career progression opportunities. A commitment to diversity and patient satisfaction is essential.
Patient-Centered Contact Centre Team Lead in Birmingham employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient-Centered Contact Centre Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the healthcare sector, especially those in contact centre roles. They can give you insider info on what it’s really like and might even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your call centre metrics knowledge. Be ready to discuss how you've improved performance in past roles. We want to see that you can enhance patient care through effective team management!
✨Tip Number 3
Show off your compassion! During interviews, share specific examples of how you've supported team members or improved patient satisfaction. This role is all about making a real impact, so let your passion shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Patient-Centered Contact Centre Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in call centre management and patient care. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for enhancing patient care and how you can lead our team effectively. We love seeing genuine enthusiasm for the role.
Showcase Your IT Skills: Since strong IT skills are essential for this role, make sure to mention any relevant software or systems you’ve worked with. We’re keen to know how tech-savvy you are and how you can leverage that in our contact centre.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HealthHarmonie
✨Know Your Stuff
Make sure you understand the ins and outs of patient care and contact centre operations. Brush up on metrics that matter, like call handling times and patient satisfaction scores. This will show that you're not just interested in the role but also committed to enhancing patient care.
✨Show Your Compassion
As a Patient-Centered Contact Centre Team Lead, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and effective team management. This will help you connect with the interviewers and highlight your suitability for the role.
✨Highlight Your IT Skills
Since strong IT skills are essential, be ready to discuss any relevant software or systems you've used in previous roles. If you have experience with call centre technology or CRM systems, make sure to mention it. This will reassure them that you can hit the ground running.
✨Emphasise Diversity and Inclusion
Given the commitment to diversity and patient satisfaction, think about how you can contribute to these values. Prepare to discuss how you've fostered an inclusive environment in your previous roles and how you plan to ensure all patients feel valued and heard.
