At a Glance
- Tasks: Coordinate patient care for ADHD services, ensuring a smooth journey from enquiry to treatment.
- Company: HealthHarmonie, a leading private healthcare provider focused on quality and innovation.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Join a diverse team committed to inclusivity and safeguarding patient welfare.
- Why this job: Make a real difference in patients' lives while developing your skills in a rewarding role.
- Qualifications: Experience in healthcare administration and exceptional communication skills required.
The predicted salary is between 25974 - 27982 £ per year.
Salary: £25,974 - £27,982.50
Location: Hybrid - Sutton Coldfield
Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)
About us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
We are seeking a compassionate, confident and highly organised Patient Care Coordinator to join our expanding Private Mental Health Assessment Service, supporting ADHD pathways. This is a pivotal role within a premium, patient-led service. You will be responsible for delivering a seamless, gold-standard experience from initial enquiry through to assessment, treatment and ongoing aftercare. Our private patients are often navigating complex and emotional journeys - your role is to ensure they feel informed, reassured and fully supported at every stage.
As the first point of contact for patients, clinicians, GPs and internal teams, you will act as a trusted coordinator, ensuring accuracy, efficiency and excellence across the entire pathway.
About the Role
As a Patient Care Coordinator, you will:
- Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
- Guide patients through the pathway, clearly explaining timelines, next steps and expectations
- Coordinate triage calls, diagnostic assessments and follow-up appointments
- Provide technical and administrative support during virtual consultations
- Process, quality check and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling and liaise with GPs where required
- Respond to patient queries promptly, delivering clear and compassionate communication
- Proactively monitor patient journeys to prevent delays and maintain service standards
The service operates 7 days a week, 12 hours per day, therefore flexibility to work shift patterns is essential.
What You'll Need
Essential
- Experience within a healthcare, private medical, or service-led administrative role
- Exceptional communication skills with a calm, reassuring manner
- Strong organisational skills with the ability to manage multiple patients and priorities
- High attention to detail, particularly when handling sensitive patient information
- Confidence using clinical systems and IT platforms
- Professional resilience and the ability to manage emotionally sensitive conversations
Desirable
- Experience within Mental Health, ADHD or Autism services
- Previous experience working in a Private Healthcare setting
- Familiarity with EMIS Web, Hero Health or similar clinical systems
- Understanding of GDPR and Caldicott Principles
- Experience supporting virtual consultations and/or AI transcription tools
Equality and Diversity
We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Patient Care Coordinator/Administrator - Adhd Services in Birmingham employer: HealthHarmonie
Medinet Group is an exceptional employer that prioritises the well-being of its employees while making a significant impact on healthcare across the UK. With a strong focus on professional development, collaborative work culture, and a commitment to improving patient outcomes, employees are empowered to contribute meaningfully to innovative healthcare solutions. The organisation offers a supportive environment where data quality is paramount, ensuring that team members can thrive in their roles and advance their careers within a growing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator/Administrator - Adhd Services in Birmingham
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at HealthHarmonie for the Patient Care Coordinator/Administrator - Adhd Services role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Coordinator/Administrator - Adhd Services in Birmingham
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with HealthHarmonie, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at HealthHarmonie, and how you can make a difference!
How to prepare for a job interview at HealthHarmonie
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at HealthHarmonie.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like HealthHarmonie appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how HealthHarmonie supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
