At a Glance
- Tasks: Manage complaints and feedback to enhance patient experiences in community healthcare.
- Company: HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and patient safety.
- Why this job: Make a real difference in patient care and improve healthcare delivery.
- Qualifications: 2+ years in complaints management and strong communication skills.
The predicted salary is between 53937 - 65923 £ per year.
About Us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBS to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
Location: Birmingham, Edgbaston
Work Pattern: Hybrid
Job Type: Full-time, 12 month Temporary Contract
Hours: 37.5 per week
Job Summary
We are seeking an experienced and proactive Governance Officer to join our Governance Team in a key role managing complaints, incidents, and feedback across our community healthcare services. The successful candidate will ensure timely, compassionate, and effective responses to concerns raised by patients, carers, and external stakeholders, including those submitted via internal data systems and NHS Trust PALS teams. You will also support organisational learning by identifying themes and working collaboratively to improve patient experience and outcomes.
Key Responsibilities
- Receive, acknowledge, and coordinate responses to complaints, concerns, and incidents logged by patients, carers, and stakeholders.
- Support teams in drafting high-quality, empathetic responses in line with the statutory NHS Complaints Regulations.
- Coordinate PALS enquiries and ensure these are addressed promptly and professionally.
- Support in identifying trends and themes from complaints, incidents, and F&F feedback Head on Complaints.
- Work closely with the Director of Governance, Head of Quality & Patient Safety and Head of Complaints & Patient Safety to ensure robust systems are in place for recording, reviewing, and learning from incidents and complaints.
- Work closely with the Head of Complaints & Patient Safety to review and analyse patient feedback from the Friends and Family Test (F&F) and internet reviews to identify areas for service development.
- Collaborate with clinical and operational teams to embed learning and drive continuous improvement.
Person Specification
- Previous experience in complaints and/or incident management within healthcare (minimum 2 years)
- Strong understanding of NHS Complaints Regulations and the principles of PSIRF
- Excellent written communication skills and attention to detail
- Ability to manage sensitive situations with compassion and professionalism
- Experience of working with internal and external stakeholders at all levels
- Knowledge of governance, quality assurance and patient safety
Desirable
- Experience Working Within Community Health Or Primary Care Settings
- Understanding Statutory Duty of Candor requirements
- Relevant qualification in complaints handling, patient safety, or governance
- A 2:1 degree or equivalent in experience
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Governance Officer in Birmingham employer: HealthHarmonie
HealthHarmonie, as part of the Medinet Group, offers a dynamic and supportive work environment in Edgbaston, Birmingham, where employees are encouraged to grow and develop their skills. With a strong focus on employee wellbeing and a flexible 20-hour work week, this role provides an excellent opportunity for work-life balance while contributing to meaningful HR processes. The company fosters a collaborative culture that values confidentiality and professionalism, making it an ideal place for those seeking a rewarding career in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Governance Officer in Birmingham
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like HealthHarmonie before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at HealthHarmonie. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show HealthHarmonie you’re ready to step in and make an immediate impact!
We think you need these skills to ace Governance Officer in Birmingham
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Governance Officer at HealthHarmonie, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to HealthHarmonie.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at HealthHarmonie. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at HealthHarmonie
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for HealthHarmonie.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
