At a Glance
- Tasks: Provide hands-on technical support for end-user devices and ensure smooth IT operations.
- Company: Join HealthHarmonie, a dynamic healthcare organisation improving patient care across the UK.
- Benefits: Full-time role with opportunities for professional development and career growth.
- Other info: Work onsite in a collaborative environment with excellent vendor management opportunities.
- Why this job: Make a real impact in healthcare by supporting innovative community-based solutions.
- Qualifications: Experience in IT support, strong knowledge of Windows and Microsoft 365 required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the End User Computing (EUC) & Onsite Support Engineer role at HealthHarmonie.
About HealthHarmonie: Medinet Group is a dynamic healthcare organisation delivering high-quality clinical services across the UK. Through close collaboration across our integrated businesses (Medinet and HealthHarmonie), we support NHS and healthcare partners to improve patient care, reduce waiting times, and deliver innovative community-based healthcare solutions. As we continue to expand into new clinical specialties and international markets, we offer significant opportunities for professional development and career growth.
Location: Onsite (no remote working)
Job Purpose: To provide high-quality onsite technical support across Medinet’s operational environment. The EUC & Onsite Support Engineer will deliver hands-on support for end-user devices, infrastructure components, and datacentre activities while ensuring continuity of IT services for clinicians, administrators, and operational teams. The role combines 2nd line support, EUC expertise, hands-on onsite duties, and vendor coordination, ensuring reliable and secure IT operations across the organisation.
Key Responsibilities
- End User & Service Desk Support
- Serve as the primary onsite point of contact (POC) for technical support
- Provide 1st/2nd line support for users via phone, email, and ticketing system
- Diagnose and resolve issues related to Windows OS, Microsoft 365, applications, printers, and peripherals
- Provision, configure, and deploy laptops, desktops, mobile devices, and accessories
- Support onboarding/offboarding including account creation, permissions, and licences
- Support remote and field users, including troubleshooting VDI and VPN services
- Maintain accurate documentation, incident records, and asset information
- EUC Systems & Device Management
- Deliver hands-on support for device builds, imaging, and testing (Autopilot, MDT, MDM)
- Support Intune/Azure-based device and application management
- Provide break/fix support for Windows and macOS devices
- Support BitLocker or equivalent encryption technologies including key recovery
- Assist with installation and troubleshooting of enterprise applications
- Hands On, Onsite Infrastructure Support
- Support rollouts for hardware refresh, new site enablement, or clinical expansion
- Liaise with third-party vendors for EUC, printers, infrastructure, and telecoms
- Operational Support & Governance
- Ensure compliance with IT policies, cybersecurity controls, and data protection standards
- Support inventory and asset lifecycle management
- Participate in IT projects, system upgrades, and business change initiatives
- Escalate complex issues to 2nd/3rd line teams or external vendors as appropriate
- Contribute to the creation of SOPs, technical documentation, and best practice guides
Essential Skills & Experience
- Proven experience in EUC, Desktop Support, or IT Support Technician roles
- Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard enterprise applications
- Hands-on experience with device builds, imaging, and MDM platforms (Intune preferred)
- Ability to diagnose and resolve hardware, software, and connectivity issues
- Basic networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP, Wi-Fi, VPN)
- Experience with Active Directory user and device management
- Strong communication and customer service skills
- Ability to work independently onsite and manage multiple priorities
- Familiarity with IT service management tools
Desirable Skills
- CompTIA A+, Network+, ITIL Foundation or equivalent
- Experience with Azure AD, Exchange Online, and cloud-based tools
- Experience working in a regulated environment (healthcare, public sector, finance)
- Exposure to SCCM/ConfigMgr deployment or automated OS build processes
- Basic understanding of Palo Alto firewalls and network security concepts
Key Attributes
- Calm, professional, and resilient under pressure
- Strong attention to detail with a process-driven approach
- Excellent stakeholder and vendor management skills
- Adaptable and willing to learn emerging technologies
- Discreet and trustworthy when handling sensitive or confidential information
Employment type: Full-time
Job function: Other Hospitals and Health Care
End User Computing (EUC) & Onsite Support Engineer in Birmingham employer: HealthHarmonie
HealthHarmonie is an exceptional employer that prioritises the professional growth of its employees while delivering high-quality healthcare services across the UK. With a strong focus on collaboration and innovation, the company fosters a supportive work culture where team members are encouraged to develop their skills and advance their careers. Located in Birmingham, this role offers the unique opportunity to work onsite, ensuring direct engagement with clinical teams and the chance to make a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing (EUC) & Onsite Support Engineer in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HealthHarmonie values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HealthHarmonie might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HealthHarmonie!
✨Direct Apply to HealthHarmonie
Let's not forget to apply directly through the HealthHarmonie website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Computing (EUC) & Onsite Support Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HealthHarmonie.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HealthHarmonie. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HealthHarmonie
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
