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For Companies At a Glance
- Tasks: Lead and transform community healthcare services for better patient access and quality.
- Company: HealthHarmonie, a top provider of community-based healthcare in partnership with the NHS.
- Benefits: Competitive salary, leadership opportunities, and the chance to make a real difference.
- Why this job: Shape the future of community healthcare and drive impactful change.
- Qualifications: Senior operational leadership experience in community healthcare and strong transformation skills.
- Other info: Join a dynamic team focused on improving healthcare delivery and patient experience.
The predicted salary is between 43200 - 72000 £ per year.
HealthHarmonie is a leading provider of community-based specialist healthcare services, working in partnership with the NHS to improve access, reduce waiting times, and deliver high-quality care closer to home. As services continue to grow in scale and complexity, we are seeking an experienced Director of Operations to provide strong leadership, operational grip, and transformational capability across our community portfolio.
Job Purpose
The Director of Operations – Community will have executive-level responsibility for the operational performance, delivery, and development of HealthHarmonie’s community services. The role will focus on strengthening operational systems, optimising workforce and scheduling models, and enabling service transformation to support growth, quality, and efficiency.
Key Responsibilities
- Operational Oversight
- Provide senior operational leadership across community services, ensuring safe, efficient, and high-quality delivery.
- Directly manage the Head of Operations and Head of Scheduling, ensuring alignment between service delivery, capacity, and demand.
- Maintain clear operational control across performance, quality, workforce, and financial metrics.
- Systems & Transformation
- Lead operational systems improvement, including scheduling, workforce utilisation, and service reporting.
- Drive transformation initiatives to improve scalability, resilience, and consistency across regions.
- Ensure operational processes support growth without compromising quality or patient experience.
- Service Development
- Support the design, mobilisation, and embedding of new community services and pathways.
- Work with commercial and clinical teams to ensure services are operationally viable and sustainable.
- Oversee scheduling strategy to maximise productivity, reduce waste, and improve patient access.
- Ensure workforce models are fit for purpose and responsive to service demand.
- Governance & Assurance
- Ensure robust operational governance, risk management, and compliance.
- Support quality improvement, incident response, and operational assurance processes.
- Act as a senior leader within the organisation, contributing to wider strategic and operational decision-making.
- Build effective relationships with commissioners, partners, and internal stakeholders.
Person Specification
- Senior operational leadership experience within community healthcare or large-scale service delivery.
- Strong background in systems improvement and transformation.
- Proven experience of developing and operationalising new services.
- Ability to lead and influence at senior leadership level.
- Strong analytical, organisational, and performance management skills.
- Experience overseeing scheduling or workforce optimisation functions.
- Experience working with NHS community contracts.
- Change management or transformation credentials.
Director of Operations in Birmingham employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work with community services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching HealthHarmonie's community services. Understand their operational challenges and think of how your experience can help them improve efficiency and quality. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. We love seeing proactive candidates who are genuinely interested in joining our mission to enhance community healthcare.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can set you apart. It shows you’re keen and professional, which is exactly what we look for in a Director of Operations.
We think you need these skills to ace Director of Operations in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in community healthcare and operational leadership. We want to see how your skills align with the role of Director of Operations, so don’t hold back on showcasing relevant achievements!
Showcase Your Transformational Skills: Since this role focuses on systems improvement and transformation, be sure to include specific examples of how you've successfully led change initiatives in the past. We love seeing concrete results that demonstrate your impact!
Highlight Your Leadership Experience: As a senior leader, your ability to manage teams and influence at a high level is crucial. Share stories that illustrate your leadership style and how you've effectively guided teams through challenges in community services.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at HealthHarmonie
✨Know Your Stuff
Before the interview, dive deep into HealthHarmonie's mission and values. Understand their community-based approach and how they partner with the NHS. This knowledge will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of your past leadership experiences, especially in community healthcare or large-scale service delivery. Be ready to discuss how you've successfully managed teams, improved operational systems, and driven transformation initiatives. This will highlight your capability to lead effectively in this role.
✨Be Data-Driven
Since the role involves overseeing performance and financial metrics, come prepared with examples of how you've used data to make informed decisions. Discuss any experience you have with workforce optimisation and scheduling strategies, as these are key aspects of the position.
✨Build Relationships
Demonstrate your ability to build effective relationships with stakeholders. Think of examples where you've collaborated with different teams or external partners to achieve a common goal. This will show that you can navigate the complexities of operational leadership and foster collaboration within the organisation.
